Analyste de Support/Support Analyst

2 weeks ago

Toronto, Ontario, Canada Fundserv Inc. Full time

We are looking for a Bilingual Technical Support Analyst to provide customer service and technical support (troubleshooting) to all French and English customers on the Fundserv network.

Fundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries and service providers to build solutions that simplify business interactions and promote innovation in the industry.

We do this by focusing on our corporate values of Collaboration, Adaptability, Integrity and Respect.
In this role, you will...
Engage with French and English clients to discuss issue, cause, and resolution.
Be the primary point of contact for Fundserv members for any technical issues they may be experiencing.
Assist Fundserv members with training and troubleshooting for Fundserv tools and applications.
Assist with new Fundserv product testing and rollout.
Regularly recommend and provide solutions to customers and assist with implementations.
Provide "on call" pager support to Fundserv members after hours on a rotational basis.
Respond to e-mails and queued phone calls in a timely and efficient and professional manner.
Why you are the person we're looking for...
You've demonstrated the ability to do the following, gained through education and/or experience:
Proven troubleshooting, communication, and interpersonal skills.
Excellent French & English verbal and written communication skills required.
Discretion and judgment in troubleshooting, implementations, resolutions, and escalation.
Excellent attention to detail.
Ability to multi-task.
The following is not required but will be a bonus:
Experience in using computer software programs & systems a strong asset (e.g., XML, UNIX, Linux).
Completion of IFIC and/or CSC an asset.
Keen on learning new technologies, as we work with ever-changing platforms and solutions.
Experience working in the mutual funds industry is an asset.
We recognize that there are different paths to gaining skills, so if you have diverse experience which doesn't match the criteria exactly but you think you would be great in this role, we invite you to apply
Why Work Here
We've consistently been recognized as a GTA Top Employer and a Canada Top Small & Medium Employer.

Below are some of the reasons why:
~ Employer-paid premiums for group health plan, including a Healthcare Spending Account
~ Up to $2,000 per year for mental health practitioners and corporate-wide mental health days per year
~ Wellness benefit for gym memberships, workout equipment, meditation and wellness apps, and more
~ RRSP matching program
~$500 one-time stipend for home office equipment and monthly home-internet subsidy
~ Access to tools like LinkedIn Learning and Pluralsight and additional training opportunities
~ EI top-up programs for maternity and parental leave, family medical and family caregiver leave

Our Hybrid Work Policy

We recognize the importance of flexibility and work-life balance, and as such our hybrid model is purpose-led – we come in for a reason, not to fill a quota.

#J-18808-Ljbffr

  • Application Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...

  • Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada beBee Professionals Full time

    Job Offer: Support AnalystbeBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams.Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field At least 3 years of experience in a...

  • Application Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Business Systems Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. Business Systems Analyst – Job Description Application Production Support - Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability,...

  • IT Support Analyst

    2 weeks ago

    Old Toronto, Ontario, Canada Hour Consulting Full time

    Our client, a global technology company focused on Higher Education technology and is looking to have an IT Support Analyst join their North American team, it is a fully remote role Their goal is to improve student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. They are a...

  • Trading Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada National Bank Full time

    National Bank of Canada is currently looking for analysts to add in our integration program of talent for the Financial Market Operation sector. As a Trading Support Analyst in the Financial Market Operations team at National Bank, you'll be an OTC operations specialist. With your knowledge of OTC

  • Senior Production Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Senior Production Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Production Support Analyst. Senior Production Support Analyst – Job Description Support Energy Business applications Working with the ETRM systems (Energy Trading Risk Management) Will also be working with other commodity responsibilities and...

  • CRM User Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    CRM User Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a CRM User Support Analyst. CRM User Support Analyst – Job Description Direct Support of Users in the Use of CRM Applications Communicating with Users across capital markets with various stakeholders Responds to requests for assistance in the use of the...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Analyst to join our team in Toronto.The Technical Support Analyst will be responsible for providing technical assistance to customers and internal teams. The successful candidate will be able to troubleshoot technical issues, provide technical advice, and ensure customer satisfaction.Requirements:...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada GTT, LLC Full time

    Technical Support Analyst (Onsite)Contract Duration 2 years Summary Of Day to Day Responsibilities:Working knowledge in IT Asset Management (ITAM) Support planning and delivery aspects of hardware asset refresh within Service Now Receiving and documenting inventory received, delivered, or returned Keeping an inventory of all merchandise entering or exiting...

  • Reconciliation Analyst

    2 weeks ago

    Toronto, Ontario, Canada Elevated Support Services Full time

    We are looking for expats to work in Sabana, San Jose in Costa RicaDo you have experience on the dynamic world of advertising, finance, or client support? we're on the hunt for a Senior Reconciliation Analyst with 5 years experience to join our Applications Services team. If you're passionate about helping clients in the e-commerce, i-gaming, and wholesale...

  • Systems Support Analyst Intermediate(Support

    2 weeks ago

    Toronto, Ontario, Canada Raise Full time

    **RESPONSIBILITIES**- Responsible for supporting the network infrastructure team to support and implement activities for their network environment- Responsibilities include loading software, providing network support for servers and monitoring system and network performance.**QUALIFICATIONS**- include: 24/7 availability; Demonstrated experience working as a...

  • IT Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada Flexiti Financial Full time

    About UsFlexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard, which they can use online or in-store...

  • IT Support Analyst

    2 weeks ago

    Old Toronto, Ontario, Canada Choicereit Full time

    IT Support Analyst - 1 year Contract page is loaded IT Support Analyst - 1 year Contract Apply locations 22 St Clair Ave E, Toronto, ON time type Full time posted on Posted 7 Days Ago job requisition id R Location:22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5IT Support Analyst - 1 year ContractChoice Properties Real Estate Investment Trust is an...

  • Desktop Technical Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single...

  • Decision Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada Unity Health Toronto Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care...

  • Decision Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care...

  • Applications Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada Discovered Intelligence Inc. Full time

    Discovered Intelligence Inc. is a data intelligence services and solutions provider, specializing in data observability and security platforms. Established in 2013, the company is headquartered in Toronto, Canada, and serves clients across North America and Europe. We are dedicated to helping enterprises gain superior levels of intelligence, security, and...

  • Financial Analyst

    2 weeks ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:Program Financial AnalystToronto CentralFebruary 2023:_ CARE AND BE CARED FOR - THIS IS YOUR HOME_:Are you an experienced, Financial Analyst, seeking a rewarding career that cares for others, in a professional practice that cares for you? You're looking in the right place.As a Program Financial Analyst, your primary responsibility will be the...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada Robertson & Company Ltd. Full time

    Position Title:Technical Support Analyst Duration: 12 months Schedule: M-F Core Business Hours Rotation Schedule: Fixed Work Location (Remote, Hybrid or Both?): Hybrid, onsite twice a week (Monday and Thursday usually)Pay Rate: IC: $47/hr T4: $41/hrMUST HAVE:Application support experie

  • Senior Analyst, Procurement

    4 weeks ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    CARE AND BE CARED FOR - THIS IS YOUR HOME Are you a skilled procurement professional that strives for excellence and quality to create optimal value for the organization? Do you enjoy the challenge of leading large complex procurement initiatives? Are you passionate about exceptional health care and driven by a desire to help others? If so, take a look at...