Director, Gtm Data

1 week ago

Toronto, Ontario, Canada PagerDuty Full time

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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- "PagerDuty is the leading digital operations management platform for businesses. Our global teams work together, iterate constantly, and solve complex problems to help our 15,000+ customers deliver beautiful customer experiences powered by happy teams and healthy software. PagerDuty is a place where you can do some of the most interesting, impactful, challenging, and exciting work of your career."_

Why We Need You:


As PagerDuty's Director, Go-to-Market Analytics, you will play a crucial role in building a reporting center of excellence for the Go To Market organization and leadership.

Additionally, you will own data quality for key Salesforce data points, ensuring accurate and reliable data to support decision-making.

You will deliver key insights and recommendations to senior company leaders across key metrics in sales, marketing, product and customer success.

You will report to the Sr.

Director of Sales Strategy & Operations and provide value to the sales organization by leveraging your analytical and data-driven expertise.

You have experience in fast-paced, rapidly growing organizations and have a deep understanding of sales metrics, processes, and tools. You are curious about the latest AI advances and have a comfortable handle on using AI technologies. You have a strong background in data quality management and are experienced with SaaS and/or digital sales metrics. You are comfortable building intuitive and robust reports in Tableau.

You understand that making quality business decisions is about watching the right indicators. In addition to this, having high quality data behind these indicators is crucial. That's why this role will focus on both.

In this role you will initially have a supporting analyst to help you execute your vision and you will work cross-functionally to marshall the right resources to help you in your mission.


How You Contribute to

Our Vision:

Key Responsibilities:

  • Build a reporting center of excellence in Tableau for the sales organization and leadership, ensuring accurate, actionable, and timely insights by utilizing the latest AI and data synthesis techniques.
  • Drive alignment on key metrics across the sales, marketing, product, customer success, product and finance organizations to ensure consistent reporting.
  • Create and present datadriven insights and recommendations to sales leadership and crossfunctional teams, supporting strategic decisionmaking and driving growth.
  • Manage a small team of analysts and partner with data scientists to understand and develop: weekly, monthly, quarterly business reporting and forecasting models; propensity to buy models; and actionoriented insights to drive the business forward.
  • Own data quality for key Salesforce data points, establishing processes and best practices to maintain and improve data integrity, and leveraging the latest tools for data cleansing.
  • Implement automated data quality solutions to help with ongoing data maintenance.
  • Work with sales and company leadership to understand the necessary data characteristics to create a 360 degree view of our customers in Salesforce and then execute on that vision
  • Determine how to leverage data science, machine learning, and other analytical techniques to offer actionable insights both internally & externally.
  • Collaborate with crossfunctional teams, including Sales, Marketing, Finance, and IT, to develop and implement datadriven strategies that drive sales enablement and productivity.
  • Monitor, analyze, and report on key performance metrics using business intelligence tools such as Tableau, providing insights and recommendations for datadriven decisionmaking.
  • Comfortably handle large datasets, ensuring data accuracy and reliability while drawing meaningful conclusions for the organization.

Skills & Attributes:

  • Strong leadership skills and the ability to build collaborative relationships
  • Ability to create and foster a datadriven and metricsfocused environment
  • Strong written and verbal communication, with experience delivering presentations to an executive audience
  • Track record of driving successful advanced analytics initiatives while balancing the diagnosis and fixing of urgent problems with a calm assertive approach.
  • Extensive experience with business intelligence tools, such as Tableau and Looker
  • Detailed knowledge of Salesforce tools for data cleansing and data quality management

Minimum Requirements:

  • 8+ years of progressive experience in Sales/Business Operations, Business Planning, and Strategy experience
  • 4+ years' of experience in Data Analytics, Business Intelligence and Reporting
  • Direct experience within a SaaS organization at least three years
  • Salesforce & Tableau Power Us

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