Call Centre Agent

1 week ago


Kingston, Ontario, Canada 44 Auto Mart Full time

Responsibilities:

Provide outstanding customer service to build relationships and ensure customer satisfaction

Answer questions regarding product availability, pricing and overall customer support

Manage customer orders, returns, inquiries and complaints in a timely manner

Ensure the accuracy of our online ordering system by working with internal teams

Provide information, assistance and advice to customers in a polite and friendly manner

Identify customer needs and suggest appropriate products or services

Stay up to date with product knowledge and industry trends

Resolve customer complaints in a professional and timely manner

Requirements:

High School diploma or equivalent (GED)

1+ years of call center experience

Intermediate to advanced PC navigation and Microsoft Office experience (Microsoft Office - Outlook, Excel, PowerPoint, Word)

Excellent communication problem-solving skills

Strong organizational and time skills

Job Types:
Full-time, Part-time

Part-time hours: 18 per week

Pay:
$17.00-$26.00 per hour

Benefits:

  • Dental care

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Kingston, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

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