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Call Centre Agent
1 week ago
Responsibilities:
Provide outstanding customer service to build relationships and ensure customer satisfaction
Answer questions regarding product availability, pricing and overall customer support
Manage customer orders, returns, inquiries and complaints in a timely manner
Ensure the accuracy of our online ordering system by working with internal teams
Provide information, assistance and advice to customers in a polite and friendly manner
Identify customer needs and suggest appropriate products or services
Stay up to date with product knowledge and industry trends
Resolve customer complaints in a professional and timely manner
Requirements:
High School diploma or equivalent (GED)
1+ years of call center experience
Intermediate to advanced PC navigation and Microsoft Office experience (Microsoft Office - Outlook, Excel, PowerPoint, Word)
Excellent communication problem-solving skills
Strong organizational and time skills
Job Types:
Full-time, Part-time
Part-time hours: 18 per week
Pay:
$17.00-$26.00 per hour
Benefits:
- Dental care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Kingston, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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