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Kingston, Ontario, Canada Easton's Group of Hotels Full time{"title": "Guest Service Agent", "description": "About the RoleThe Courtyard by Marriott Kingston is seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesRegistering guests,...
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Guest Service Agent
3 months ago
As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone.
You are the ambassador of the hotel during a guest's stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel amenities and any important details they will need throughout their stay.
Primary Responsibilities:
- Provides and displays excellent guest service skills, as per Hilton standards.
- Provides superior guest service upon checkin and checkout of each guest.
- Responds to guest problems in a timely and professional manner, utilizing the empowerment process.
- Completes daily shift task lists and audit reports.
- Provides information to guests about the procedures, policies and facilities of the hotel.
- Answers phone calls and takes messages on behalf of guests.
- Maintains rate and inventory levels.
- Provides operational support to all Front Office areas.
- Ensures guest safety and security by maintaining confidentiality of guest information, and handling guestroom keys and safety deposit boxes in a professional manner.
- Maintains guest accounts.
- Issues guest receipts and completes cash transactions.
- Attends and participates in the daily Front Office preshift meetings.
- Undertakes special projects and other duties as assigned.
Qualifications:
Completion of high school diploma or equivalency
Prior front desk experience is an asset
Skills:
Excellent communication skills English
Excellent organizational, interpersonal, and administrative skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
Availability to work day, evening, and night shifts any day of the week including weekends and holidays
Physical Demands:
Carrying or lifting items weighing up to 50 pounds
Moving about the public areas
Handling objects, products and computer equipment
Remain statutory for extended periods of time
Bending, stooping, kneeling
Job Types:
Full-time, Part-time
Salary:
$18.87 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Onsite parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location:
In person