![Crown Auto Group](https://media.trabajo.org/img/noimg.jpg)
Training and Learning Manager
1 week ago
100% Canadian family owned and operated, we are based in Winnipeg Manitoba, and have been in business for 38 years.
We specialize in import brands and being a one-stop shop in Manitoba for car owners with 6 dealerships, 3 lean producing MPI-accredited body shops, a detailing centre, and our Auto Max Car rental agency.
As a
Training and Learning Manager for Dilawri's Crown Auto Group, you will be responsible for ensuring our current and new team members are familiar with processes, technology, and expectations of the Crown group.
We are looking for an energetic, motivated individual whom will collaborate with the management teams on developing and executing a training curriculum that is engaging and informative.
Responsibilities:
- Conduct formal training (classroom and showroom floor) with new team members in sales, as well as ongoing training
- Provide technology overview for new personnel including CRM, equity mining, appraisal software, and more
- Document processes and share best practices with team members
- Write formal training manuals/guidebooks and update continuously
- Audit internet lead/chat responses on a weekly basis for all stores
- Conduc internet lead training minimum once a month for personnel
- Conduct customer service training for all personnel
Qualifications:
5 year automotive management experience
3 year experience on automotive sales floor
Experience working in BDC, service and finance an asset
CRM, DMS, appraisal and equity mining experience an asset
Motivated self starter
Minimum 2 years plus experience with coaching and formally training a sales or customer facing team
Additional Crown Auto Group Employee Benefits:
- Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
- Discounted fitness memberships
- Associate Referrals Bonus Program
- Career advancement
- Access to Perkopolis. (Canadas leading corporate concierge discount service)
CROWN AUTO GROUP is an equal opportunity employer We are looking for people from various ethnicities, backgrounds, and experiences to join our workplace
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