Network Infrastructure Subject Matter Expert

2 weeks ago

Magog, Quebec, Canada Michelin Full time
Network Infrastructure Subject Matter Expert (SME)

Michelin, the Worldwide leader in Tires, is hiring

  • Make a difference as Network Infrastructure Subject Matter Expert (SME)
We recruit you for your personality, your skills and your experience for a career in the company.

Motivated by our purpose - We care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

  • Hybrid work for eligible positions (at least 2 days per week at the Michelin R&D center in Magog)
  • Collaborate with colleagues all over the world
  • Support for professional development
  • A stimulating role in a highly innovative company
  • An employee assistance program
  • Discounts on products
  • Varied activities and opportunities to get involved
  • Modern offices
If Respect for people, Teamwork and Trust are some values you live by you should consider joining us, the Worldwide leader in Tires

Your role:


As part of a multidisciplinary North American team, your manager is based in the United States and you will be located at the Michelin Off-Road R&D Center in Magog, Quebec (Canada).


We need you for:

  • Analyze requirements to meet demand and performance of products, systems, services, and data, including, but not limited to SD-WAN and network security component capacity and demand forecasting;
  • Monitor and proactively recommend upgrades to all WAN circuits;
  • Create and maintain all the necessary technical documentation including that for the configuration;
  • Adhere to all architectural design standards, including hardware and network services catalogs. Contribute to network design activity as required;
  • Work on level 3 problems of diverse scope, including escalations from providers, management, and customers;
  • Deliver to our committed SLAs and ensure our suppliers do the same. When SLAs are not met, analyze technical rootcauses, and strive for automated and enhanced operational procedures to improve the SLA performance;
  • Work with architects and IT Security when required on design and operational activities and issues when they arise;
  • Develop and maintain expertlevel technical knowledge of the network and industry trends in the assigned area(s) and contribute to the team's continuous improvement needs and initiatives;
  • Take responsibility in the context of a global team for the logical and physical upgrades of all network components, including SD-WAN appliances;
  • Balance multiple projects and operational priorities while performing other related assigned duties;
What do you need to possess for being successful:

  • You hold a Bachelor's degree in computer science or related technical engineering, or equivalent experience;
  • You hold a minimum level CCNA Certification;
  • You have good verbal and written communication skills in French and English, including the ability to present clearly to management;
  • You have a minimum of 5 years of experience in networking concepts including TCP/IP subnetting, routing, SMTP, DNS, DHCP, IPSec, OSPF, EIGRP, BGP, SNMP, etc.;
  • You also have a minimum of 3 years of relevant experience with SD-WAN and WAN architecture and design, including CoS/QoS design and support;
  • You have experience working with Palo Alto and other nextgeneration firewall and web proxy solutions, as well as Cisco routing, switching and firewall products, including but not limited to, ASA routers, Nexus and Catalyst switches;
  • You have experience managing telecom vendors and global carriers as well as problemsolving skills with the ability to analyze and develop an effective and appropriate course of action;
  • You can build routing design and development for new solutions that will be implemented;
  • You have experience using network monitoring tools including SolarWinds, VeloCloud and NetFlow;
  • You can write design, technical and operational process documents for ongoing support/maintenance;
  • You are selfmotivated, goaloriented, proactive and work well independently and as part of a team in a diverse multicultural environment;
  • You are able to work with basic scripting languages and understanding of SAAS and cloud infrastructure is highly desirable;
  • You have already worked with ServiceNow is a plus.
At each step in your career, you will be guided along your career path to help you build a personalized career plan according to your aspirationsand it starts Now

Discover your future - Demonstrate your interest - Meet your future colleagues - Start your journey

Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

  • A competitive salary and benefits
  • Collaboration with diverse and international coworkers
  • Professional development opportunities
  • A challenging role in a h

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