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Administrative Assistant

3 months ago

Edmonton, Alberta, Canada BHD Instrumentation Full time

The Administrative Assistant is responsible for customer service activities, including supporting contracts, sales operations, customer relations and vendor relations, and related tasks.

This individual will support sales representatives, work in coordination with the Operations team, and in parallel to Shipping and Receiving.


Job Duties:

  • Join as a highperformance customer service members in order to meet and exceed customer satisfaction
  • Join a team committed to high standards of service, exceeding Customer expectations and leading by example
  • Handling administrative requests and queries from senior managers.
  • Provide support to our managers and employees.
  • Assist in daily office needs and manage our company's general administrative activities.
  • Ensure adherence by team members of corporate and departmental policies and procedures
  • Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Representative on service activities and established policies and procedures
  • Provide awardwinning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events;
  • Where necessary, identify and suggest technology solutions to meet evolving department and customer needs
  • Troubleshoot issues within the customer service process.
  • Share successes and foster an atmosphere of success.
  • Performs other duties as required

Requirements:

  • University degree or comparable education level.
  • Two years of direct work experience in Admin.
  • Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
  • Ability to examine and execute sales operations, form new policies, develop and implement new strategies.
  • Have excellent oral and written communication skills.
  • Be able to organize your work using tools, like Microsoft Office, Internal Software and office equipment.

Working Conditions:

  • Manual dexterity required to use desktop computer and peripherals.
  • Able to lift 25 lbs package and follow health and safety protocol

Why BHD?

Enjoy where you work We built a beautiful state-of-the-art office where you will be proud to work. Enjoy free parking, an open-concept environment, industry resources at your fingertips and friendly staff in each of our sales, calibration, promotions, and rentals departments.

Be a part something innovative and growing We are proud leaders within our industry and continue to drive success. We have seen revenue growth year after year while also being established for over 25 years in the industry.

Benefit from our benefits We enroll our employees in an extensive medical benefits package. We also offer a standard vacation day policy, recognition programs, and many more perks.

Never stop learning Work alongside of instrumentation, electronics, and high voltage technicians and learn function, maintenance, repair and calibration methods for a vast array of equipment.