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Technical and Deployment Technician

3 months ago

Boucherville, Quebec, Canada Lowe's Canada Full time
At Lowe's Canada, over 26,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe's, RONA, Reno-Depot, and Dick's Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.


You've got the talent? We've got the tools Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued.

You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

All that in a work environment that offers a lot of flexibility because the well-being of our teams is an everyday priority.


So if you're looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.


Workplace:


Our head office being located in Boucherville, on the South Shore of Montreal, we know that some of our employees are concerned by the roadwork being carried out in the Louis-Hippolyte-La Fontaine tunnel.

That's why we stood up an in-house advisory committee and implemented new work policies that provide our teams with even more flexibility, no matter where they live.

Whether it's working from home or having flexible hours - when a role requires employees to be physically present at the office -, we are constantly revaluating our practices to provide the best possible work environment to our employees.

***:

Our expectations:

Reporting to the IT department manager, the
technical deployment technician works in deployment (RFC) or project mode. He is mandated to support Stores and Ontario head office end user devices. He also examine requests falling under his or her responsibility, and supervise their planning and implementation.

Your role:

  • Support end user devices and office automation for Ontario head office and Ontario stores
  • Identify and analyze deployment solutions for the demands of operations or administrative offices;
  • Play a role in estimating the time needed for deployments;
  • Produce planning and communication documentation and keeps them up to date;
  • Produce technical deployment recipes and keeps them up to date;
  • Execute deployments with Rona best practices in terms of planning, communication and quality
  • Be responsible for deployments quality and delivery dates;
  • Ensure respect for and conformance with support management office standards;
  • Ensure Hardware Tier3 support, as needed and involve Tier2 as needed for problem solving;
  • Keeping up to date with new technologies

The qualifications we are looking for:

  • Excellent Customer Support Attitude
  • End user device technical support competencies and experience
  • University degree or College diploma in information technology or equivalent;
  • 5 years' experience in Hardware, Networks, including 3 years working in complex projects
  • Experience in retailing and distribution;
  • Knowledge of Cisco network equipment, Motorola wireless infrastructure and peripherals, Toshiba/IBM Surepos Cash Registers, Citrix, HP Terminals and PC's, Cisco and Nortel phone systems
  • Excellent capacity for analysis and synthesis;
  • Team player with leadership qualities;
  • Can work well under pressure and manage multiple priorities;
  • Easily adaptable to change;
  • Multitasking ability;
  • Can generalize and communicate personal knowledge;
  • Can work within short time frames and tight constraints;
  • Have a feel for organization, a commitment to service and a desire for quality;
  • Demonstrate autonomy and initiative;
  • Capacity to teach self about new systems / technologies;
  • Practical knowledge of Microsoft Office tools

Your benefits of working for Lowe's Canada:
By joining the Lowe's Canada family, you'll enjoy many benefits, such as:

  • A highly flexible hybrid workplace
  • A fitness centre, sports activities, and showers
  • A childcare centre that can accommodate up to 78 children
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe's Canada locations)
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Electric car charging stations
  • Career growth opportunities within the company
  • An inclusive and safe working environment
  • Promotion of worklife balance
  • An employer that's involved in the community
  • And much more