Front Desk Agent

1 week ago


Canmore, Canada Canmore Downtown Hostel Ltd. Full time
Front Desk Agent

There is no staff accommodation available with this position.

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team.

You will play a pivotal role in ensuring the smooth operation of our hostel and providing exceptional experiences for our guests.


Duties:

  • Greet and welcome guests as they arrive at the front desk
  • Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints
  • Manage and coordinate guest checkins and checkouts
  • Maintain accurate records of guest information and reservations
  • Handle cash transactions and maintain a balanced cash drawer
  • Collaborate with other departments to ensure smooth operations and guest satisfaction
  • Oversee the cleanliness and organization of the front desk area.

Qualifications:

  • Proven experience in a front desk or customer service role
  • Strong communication and interpersonal skills
  • Excellent problemsolving abilities
  • Ability to multitask and prioritize tasks effectively
  • Knowledge of hotel/hospitality operations and procedures is a plus

Pay:
From $19.00 per hour

Expected hours:
per week

Benefits:

  • Casual dress
  • Flexible schedule
  • Onsite parking
  • Store discount

Schedule:

  • Evening shift
  • Morning shift
  • On call
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Work Location:
In person
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