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Paralegal/collector

3 months ago

Ottawa, Ontario, Canada NCRi Inc. Full time

NCRI is growing stronger and is seeking a Paralegal/Collector to join our motivated and growing family in our Mississauga office.

Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.

The Paralegal has various tasks, including conducting legal research, drafting, and reviewing documents/contracts. Please review the job description attached.

Job Description:

  • Reviewing and preparing documents to issue on sales, registration, leases and funding transactions.
  • Preparing documents for completion.
  • Drafting forms and legal documentation.
  • Managing client files on different matters, often with short deadlines.
  • Track and manage property matters, such as registrations, documentation and operating agreements.
  • Performing lease and title reviews and producing full and short form reports for our clients.
  • Assisting legal advisors in the department with various matters.
  • Communicating effectively and confidently with clients.
  • Dealing with requisitions/queries in relation to post completion matters.
  • Completing master schedules for clients, setting out key lease or other information.
  • Assisting with various other tasks as required from time to time.
  • Communicate with customers for all outstanding amounts
  • Establish a solid professional relationship with customers and educate them on best practices
  • Negotiate the best payment arrangement to help resolve customers' bills
  • Maintains a high level of professionalism
  • Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customers
  • Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity details
  • Handle objections & excuses
  • Perform to regulatory standards and best practice on collections
  • Achieve individual collection targets, to meet Department and Company goals

We offer:

  • Competitive base pay, competitive insurance coverage, incentives, paid training and breaks
  • Outstanding referral bonus program
  • Fun perks: Holiday events, food days, giveaways, prizes, themed events and more
Skills and Qualification;

  • Must be a graduate
  • Must have the experience with Collection Agency or Debt Recovery Company.
  • At least 612 months previous paralegal experience.
  • Ability to file 8 claims/judgement per day.
  • A high level of attention to detail and an organized, methodical approach.
  • Understanding that some work outside contracted hours may be required to ensure client demands are met Flexible, with the ability to adapt to change and new practices.
  • Ability to remain calm under pressure and find solutions.
  • Ability to work in a fastpaced environment.
  • Good organizational skills to ensure that the tasks are effectively scheduled within working time available, and that urgent work is completed and returned within the specified (sometimes short) timescales.
  • Excellent communication skills.
  • Ability to deliver a superb client service.