Paralegal/collector

NCRI is growing stronger and is seeking a Paralegal/Collector to join our motivated and growing family in our Mississauga office. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.

The Paralegal has various tasks, including conducting legal research, drafting, and reviewing documents/contracts. Please review the job description attached.

**Job Description**:

- Reviewing and preparing documents to issue on sales, registration, leases and funding transactions.
- Preparing documents for completion.
- Drafting forms and legal documentation.
- Managing client files on different matters, often with short deadlines.
- Track and manage property matters, such as registrations, documentation and operating agreements.
- Performing lease and title reviews and producing full and short form reports for our clients.
- Assisting legal advisors in the department with various matters.
- Communicating effectively and confidently with clients.
- Dealing with requisitions/queries in relation to post completion matters.
- Completing master schedules for clients, setting out key lease or other information.
- Assisting with various other tasks as required from time to time.
- Communicate with customers for all outstanding amounts
- Establish a solid professional relationship with customers and educate them on best practices
- Negotiate the best payment arrangement to help resolve customers’ bills
- Maintains a high level of professionalism
- Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customers
- Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity details
- Handle objections & excuses
- Perform to regulatory standards and best practice on collections
- Achieve individual collection targets, to meet Department and Company goals

We offer:

- Competitive base pay, competitive insurance coverage, incentives, paid training and breaks
- Outstanding referral bonus program
- Fun perks: Holiday events, food days, giveaways, prizes, themed events and more

Skills and Qualification;
- Must be a graduate
- Must have the experience with Collection Agency or Debt Recovery Company.
- At least 6-12 months previous paralegal experience.
- Ability to file 8 claims/judgement per day.
- A high level of attention to detail and an organized, methodical approach.
- Understanding that some work outside contracted hours may be required to ensure client demands are met Flexible, with the ability to adapt to change and new practices.
- Ability to remain calm under pressure and find solutions.
- Ability to work in a fast-paced environment.
- Good organizational skills to ensure that the tasks are effectively scheduled within working time available, and that urgent work is completed and returned within the specified (sometimes short) timescales.
- Excellent communication skills.
- Ability to deliver a superb client service.