Support Services Admin

1 week ago

Halifax, Nova Scotia, Canada Rentokil Initial Full time
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
This role supports our commercial and residential customers while providing World Class customer service.

They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas.

Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes.

They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

This is an on-site role based out of our office in Halifax, NS.

Responsibilities:

  • Data entry of new contracts, job sales, and product sales into our CRM software
  • Upload and file copies of contracts for new customers
  • Customer account maintenance. Contact updates, changes to billing, PO's, etc.
  • Daily and consolidated month end invoicing
  • Ensure accuracy in our invoice process, ensuring all relevant data is correct
  • Upload invoices into customer 3rd party portals.
  • Print, sort and mail daily invoice runs as required
  • Ensure monthend procedures are followed and deadlines met.
- all invoicing must be completed by the last business day of the month

  • Create reports in Excel to provide to customers with special requests monthly
  • Verify accuracy of service work tickets and post in CRM
  • Process credit cards in CRM as required
  • Assisting to resolve customer disputes with the accounts receivable team
  • Submit all vendor invoices for the branch into Coupa for payment processing
  • Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing
completion

  • Compile production and sales commissions reports to review with Branch Managers
  • Assist Sales Reps and the Operations team with looking up customer info in CRM.
  • Track business and technician licenses for expiry/renewal
  • Assemble logbooks (info binders) for customers as required
  • Shipping/receiving
  • Additional responsibilities as assigned

Requirements:

  • 2+ years of Admin experience in a fastpaced professional environment
  • Demonstrated proficiency with Microsoft Word, Excel and Power-Point
  • Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
  • Able to learn and use multiple computer systems
  • Knowledge of Vendor Portals is an asset
  • Excellent proofreading abilities
  • Strong analytical skills and attention to detail
  • Able to multitask in a fastpaced environment
  • Prioritise work without direct supervision
  • Strong communication (verbal and written)
  • Able to exercise tact and diplomacy when dealing with others
  • Strong work ethic, punctual and maintain a professional demeanour

Benefits:

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance.

We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.


  • Great benefits
  • Medical, Dental, and Vision
  • Employermatched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and longterm disability
  • Life Insurance

  • Support Services Admin

    1 week ago

    Halifax, Nova Scotia, Canada Rentokil Initial plc Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.This role supports our commercial and residential customers while...

  • Boomi Admin

    1 week ago

    Halifax, Nova Scotia, Canada Compest Solutions Inc Full time

    Technical Skills:- ,Boomi B2B,Boomi DCP,BoomiFlow Domain Skills- ,Assortment ManagementMandatory Skills:Boomi SuccessFactors 7 years of experience, level: expertBoomi Admin 5 years of experience, level: expertUnix/Linux 5 years of experience, level: medium Strong in Unix/Linux commands Hands on experience on Boomi Admin and support activities. Process in...

  • Alert Triage Admin

    1 week ago

    Halifax, Nova Scotia, Canada Virtusa Corporation Full time

    Job Title: Alert Triage AdminLocation: Halifax/ TorontoJD:Hands on BA with understanding for banking ( transactions, accounts, customer data, deposits, loans etc.) Communication should be Excellent Any monitoring knowledge Knowledge on ServiceNow Incident Management is must. Stake Holder Management Experience on different types of Support issues Experience...

  • Lead System Administrator

    1 week ago

    Halifax, Nova Scotia, Canada Falcon Placement services Full time

    Hi Professional,Role : Windows Admin & IDMTitle: Lead System AdminLocation: Halifax/Ontario/VancouverPosition : FTE/OSPJD:Manage Windows Server Engineering and PatchingManage Core Services integrationManage communications related to Infrastructure changesManage Sharepoint siteManage and administer GitHub, SNOW and CMDBLiaison with corporate team for...

  • Administrative Assistant Ii, Rehabilitation Services

    1 week ago

    Halifax, Nova Scotia, Canada IWK Health Centre Full time

    Company:IWK Health**:Req ID:169455Department/Program:Physiotherapy, Children's Health ProgramLocation: HalifaxType of Employment:Permanent Hourly FT (100% FTE) x 1 position(s)Start Date:ASAPUnion Status: NSGEU Off&Cler, Admin Professionals Bargaining UnitCompensation: $20.3648**:- **$ /hourClosing Date: 4 December 2023 (Applications are accepted until 23:59...

  • Coordinator Volunteer Services

    1 week ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Req ID: 157486Company: Nova Scotia HealthLocation: Central Zone, 1 x Dartmouth General Hospital, 1x Bayer's Lake Community Outpatient CentreDepartment: PS Volunteer ServicesType of Employment: Permanent Hourly FT (100% FTE) x 2 position(s)Status: NSGEU Admin Professionals PositionPosting Closing Date: 6-Jun-23Nova Scotia Health is the largest provider of...

  • Desktop Support Technician

    1 week ago

    Halifax, Nova Scotia, Canada Eastlink Full time

    Hybrid, at least 4 days per week in office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a...

  • Desktop Support Technician

    1 month ago

    Halifax, Nova Scotia, Canada Eastlink Full time

    Designated office:6080 Young StreetHalifax, NSThis position is:Hybrid, at least 4 days per week in officeEastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers...

  • Desktop Support Technician

    4 weeks ago

    Halifax, Nova Scotia, Canada Eastlink Full time

    Designated office:6080 Young StreetHalifax, NSThis position is:Hybrid, at least 4 days per week in officeEastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers...

  • Desktop Support Technician

    1 month ago

    Halifax, Nova Scotia, Canada Eastlink Full time

    Desktop Support Technician Halifax, NS, Canada Req #2495 Tuesday, May 14, Designated office: 6080 Young Street Halifax, NS This position is: Hybrid, at least 4 days per week in office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative...

  • Desktop Support Technician

    4 weeks ago

    Halifax, Nova Scotia, Canada Eastlink Full time

    Desktop Support Technician Halifax, NS, Canada Req #2495 Tuesday, May 14, Designated office: 6080 Young Street Halifax, NS This position is: Hybrid, at least 4 days per week in office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative...

  • Peer Support Specialist

    1 week ago

    Halifax, Nova Scotia, Canada Mental Health Innovations Inc Full time

    Who we are:Peer Support Nova Scotia is a one-to-one peer support program, administered by Mental Health Innovations Inc. (N.S.), that provides non-judgmental emotional and social supports to persons receiving mental health and/or substance use care through Nova Scotia Health. Join our province-wide team of dedicated peer supporters, that utilize...

  • Program Admin Officer 4/agent(E) D'administration

    1 week ago

    Halifax, Nova Scotia, Canada Province of Nova Scotia Full time

    **Program Admin Officer 4/Agent(e) d'administration des programmes 4 (Bilingual), Term**, HALIFAX****Education & Early Childhood Development**- Notre objectif est d'avoir une main-d'œuvre diversifiée représentative de la population que nous servons, et ce, à tous les niveaux d'emploi. Le gouvernement de la Nouvelle-Écosse a adopté une politique...

  • Training Support Leader

    1 week ago

    Halifax, Nova Scotia, Canada 4Recruitment Services Full time

    Job Title: Team Leader - Young Person's Housing Support - Halifax 4Recruitment Services are recruiting a Young Person's Housing Support Team Leader to join a Housing Access team based in Halifax.Hours: Monday to Friday, 9am – 5pm, 37 hrs/week – Hybrid Supervising and coordinating the team and supporting around decision making Undertake training,...

  • Registration/Scheduling Clerk, Psychology Services

    1 week ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Registration/Scheduling Clerk, Psychology Services Req ID: Department/Program: Rehabilitation Admin Services , Children's Medical Care Location: Halifax Type of Employment: Permanent Hourly FT (...

  • Peer Support Specialist

    1 week ago

    Halifax, Nova Scotia, Canada Mental Health Innovations Inc Full time

    Who we are:Peer Support Nova Scotia is a one-to-one peer support program, administered by Mental Health Innovations Inc. (N.S.), that provides non-judgmental emotional and social supports to persons receiving mental health and/or substance use care through Nova Scotia Health. Join our province-wide team of dedicated peer supporters, that utilize...

  • Technical Architect

    1 week ago

    Halifax, Nova Scotia, Canada Themesoft Inc. Full time

    Role: Technical ArchitectLocation: Halifax, Nova scotia CanadaDuration: ContractRequirements:J2EE , SOAP , Web Services , XML , Rest API , JSON , Java , Openshift , SQL , DevOps , CP4BA , IBM decision center , IBM ODM ,Maven , Cucumber , Gradle , Kubernetes , Cloud Basics , DMN , Process -Decision Modeling , FlexRule Development , Inrule , Jenkins ,...

  • architecte java j2ee

    1 week ago

    Halifax, Nova Scotia, Canada Themesoft Inc. Full time

    Role: Tech ArchitectLong Term ContractLocation: Halifax, Nova scotia (Canada)Requirements:J2EE , SOAP , Web Services , XML , Rest API , JSON , Java , Openshift , SQL , DevOps , CP4BA , IBM decision center , IBM ODM ,Maven , Cucumber , Gradle , Kubernetes , Cloud Basics , DMN , Process Decision Modeling , FlexRule Development , Inrule , Jenkins , Decisions ,...

  • Program Admin Officer 3

    1 week ago

    Halifax, Nova Scotia, Canada Province of Nova Scotia Full time

    **Program Admin Officer 3 (Bilingual), Permanent**,****Communities, Culture, Tourism & Heritage**- Notre objectif est d'avoir une main-d'œuvre diversifiée représentative de la population que nous servons, et ce, à tous les niveaux d'emploi. Le gouvernement de la Nouvelle-Écosse a adopté une politique d'équité en matière d'emploi, et nous invitons...

  • Admin Assistant

    1 week ago

    Halifax, Nova Scotia, Canada Province of Nova Scotia Full time

    Department:Community ServicesLocation:Halifax, Dartmouth, SackvilleType of Employment:PermanentUnion Status:NSGEU - NSPGClosing Date:08-May-24 (Applications are accepted until 11:59 PM Atlantic Time)About Us:At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including...