Service Writer

1 week ago

Edmonton, Alberta, Canada Headwater Equipment Edmonton Full time
Headwater Equipment believes that no organization is any better than the people who work for it.

Therefore, it is of the utmost importance that we set high standards of integrity with an enthusiastic attitude in all that we do.

We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.


What Headwater has to offer:

Modern facility

Clean and Healthy work environment

Benefit Package is a Employee - Employer split cost

Includes Basic Vision, Family Dental and 80% of Cost on Prescription drugs (Family)

Life Insurance, Accidental Death and Dismemberment, Long Term Disability

Employer matching RRSP Program

Health and Wellness Benefits

Competitive Pay

Potential for advancement

Positive Work Environment.

We are a family run company that cares for its employees

We have a proven record with a low turnover rate, we want long term people

Employee run Safety Committee

Dealer for Sany Equipment and Terex Trucks, - as well as a Cummins, Isuzu, and Scania Repair dealer - Certification and training available for employees showing interest

Job Details:

Prepare accurate and timely invoices while maintaining customer account confidentiality

Track, audit, approve, interpret, process and enter timecard information while resolving issues with technicians

Maintain customer relationships and information; receive customer inquired and direct appropriately

Verify warranties and service contract coverages; explain terms and conditions to customers

Prepare concise and complete work orders for service technicians

Obtain customer approval for work beyond quotes as well as complete customer information; ensure customer signs agreement forms

Assist with admin duties

Help direct walk in traffic to branch

Working with our shop and field supervisors to assist with customer billing

Assist with service booking and handling customer calls

Fast paced work environment with different challenges daily

Applicants should have:

Some background working as a service writer or working in a billing capacity

Intermediate computer knowledge, and willingness to learn our billing program

Enjoy working with others in a team environment

Ability to work under pressure

Stronger organizational skills

Ability to work independently

Good Problem Solving Skills

Valid driver's license

Enjoy working in a team environment

Working Environment:

Located in an office environment

8 Hours work day Monday to Friday

Location:

Ave NW Edmonton

Contact:

Submit your resume thru the web portal you are viewing this job on

A bit about Headwater

We are a Heavy Equipment Sales and Service company, we refurbish and repair late model heavy construction equipment of all brands.

We are also a Sany America, Rokbak Trucks dealer, as well as a Cummins, Scania and Isuzu Certified repair center.

(Dealer training is available for technicians interested) Headwater runs a very clean modern shop.

We are a family run business that believes its employees are its greatest asset, we do all we can to ensure our employees are satisfied with their position within our company.

For more information about Headwater and to see the quality products we turn out, visit our website or visit us on facebook

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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