Service Writer

1 week ago


Edmonton, Alberta, Canada RMC Group of Companies Full time
RMC Group of Companies
Service Writer
RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada's largest independent concrete providers. With such rapid expansion, there is ample opportunity for growth and development for employees. Come be a part of our growing team

The Shop Service Writer position will work at our West Plant located in Edmonton, AB. The primarily role will assist the shop manager with the coordination and scheduling of required services and repair.

What we can Offer

  • Competitive wages and vacation time
  • Full scope benefits package (health, dental, life, disability, etc.)
  • Employee assistance programs
  • Employee perks and discounts
  • Employee referral bonus
  • Opportunities for training and professional development

Responsibilities:

  • Assists shop manager with the coordination and scheduling of requires services/repairs
  • Coordinates with the parts department regarding purchasing and repairs
  • Manages driver concerns and documents complaints in a timely manner
  • Maintain a positive relationship with drivers and other plant staff
  • Manages the creation, completion, and documentation of work orders
  • Ensures appropriate labour and parts are documented on each work order
  • Reviews pre and post trip inspections and communicates priority services
  • Assists in the distribution and tracking of PPE and safety supplies
  • Prepares reports and forecasts for the Shop Manager
  • Develop a strong technical competency of shop parts and services
  • Inquiring information from various vendors
  • Other duties as assigned

Qualifications:

  • Reliable transportation and valid driver's license
  • Strong customer service and organizational skills
  • Proficient with Microsoft Office
  • Preferably 12 years prior service writing experience
  • Preferably experience with ManagerPlus software
Hours of Work
Regular work week will be Tuesday through Saturday 12-8pm


RMC Group of Companies is an Equal Opportunity Employer and operates without discriminating on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, mental or physical disability or pardoned criminal conviction.


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