Hotel Operations Coordinator

1 week ago

BaieD'Urfé, Canada Fédération des coopératives du Nouveau-Québec Full time

Hotel Operations Coordinator:

Emploi - Permanent Full-time -
Coordinator
Headquarters - Baie d'Urfé Quebec H9X 3R8

As soon as possibleSchedule:
Monday to Friday (35h)

**Description: **Under the supervision of the manager, you will be responsible for the development of the cooperatives' hotel network and making the necessary recommendations to the manager to ensure quality customer service.

Responsibilities:

  • In collaboration with the manager, ensure that the cooperative hotel network is developed to support the number of clientele (expansion or new hotel);
  • In collaboration with the manager, coordinate the work to be completed with the other coordinator and reservation agents;
  • Provide the hotel staff with the support needed to run the hotel using the established procedures;
  • Visit the hotels to give staff members training, as needed and with the approval of the manager;
  • Keep procedural manuals up to date for training purposes (FCNQ and villages);
  • Prepare to develop the following procedures on:
  • The use of Hotello
  • Using Outlook and Teams
  • Respecting quality standards for maintaining rooms and public places
  • The client's reception and stay at the hotel
  • IT tracking for equipment and technical problems;
  • Manage the assignment and inventory of Kaba lock codes for hotel staff;
  • Follow up with FCNQ construction on the plans and work done for a new hotel or a hotel expansion or renovation;
  • Mandate the interior designer in all new hotel projects or hotel expansion or renovation projects and work closely with that individual;
  • Order or purchase the furniture and supplies needed for the abovementioned projects;
  • Coordinate the opening of new hotels or hotel expansions;
  • In the absence of the hotel manager or as needed, provide customer service (checkin/checkout, receive complaints, etc.);
  • Provide support to the reservation agents when there is a large volume of calls and assist with billing requests
  • In collaboration with the other coordinator, carry out the annual inventory of the hotels' equipment and supplies;
  • Ensure that maintenance (preventive and emergency) work is performed in the hotels and work on a procedure for tracking the work progress;
  • Work with the different levels of government on Nunavik's tourism development (NTA, ACCORD, etc.);
  • Promote the network's hotels by using the various marketing tools available to us and developing new ones;
  • Maintain contact with the support team at Hotello and Payfacto when updates are announced and perform nightly hotel audits when required;
  • Administer apartment and transit leases;
  • Monitor the financial performance of hotels and propose necessary changes to the manager (adjustment of regular/group rates, discounts, control of operating expenses, etc.);
  • Ensure that Hotello general ledger entries are properly transferred to Tecsys, prepare discounts, and provide support to accounting coordinators and external auditors;
  • Provide support when other team members are absent;
  • Any other related task as requested by the immediate supervisor.

Requirements:

  • High school diploma or equivalent experience;
  • At least 2 years of experience in customer service such as reservations department or complaints management centre;
  • Experience in the hospitality industry (an asset);
  • Experience in project management;
  • Knowledge of the Hotello system (asset);
  • Excellent computer systems skills (Microsoft Office);
  • Be able to communicate in French and English, both orally and in writing;
  • Excellent interaction with customers;
  • Possess a sense of leadership, organization, and an aptitude for teamwork.

Advantages:

  • Régime d'assurance collective
  • Régime de retraite
  • Cadeaux de reconnaissance de l'ancienneté
  • Télémédecine
**Note:
WORK CONDITIONS

  • Monday to Friday, 35 hours per week.
  • Able to travel to Nunavik if required.

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