Web Content Manager

2 weeks ago

Smiths Falls, Canada Home and Community Care Support Services South East Full time
Company Bio

Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.


These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.


Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.

The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft.

The boundaries are for funding and planning purposes only.

Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.

Position Summary
CARE AND BE CARED FOR - THIS IS YOUR HOME


Are you highly organized, detail-oriented and experienced in website management? Do you have a passion for elevating the online user experience and building provincial networks? You're looking in the right place.

As the Home and Community Care Web Content Manager, you will develop and implement strategies to enhance our user experience, update our content to reflect current digital and online trends, and
provide maintenance and development support for the provincial Healthcareathome website as well as other digital platforms.

What will you do?

  • Identify digital trends and provide regular reports to the Website Lead to support optimal user experience for all audiences
  • Provide strategic advice and work in customized themes while being able to further customize web elements
  • Update written and visual content on the provincial website, intranets and other digital properties
  • Add new content for our provincial website and develop new pages or web parts from scratch that will align with the overall theme and design
  • Troubleshoot and fix backend and frontend user issues, as well as pages, content and other web elements
  • Test and complete updates for WordPress software and installed plugins
  • Liaise with Ontario Health and thirdparty technical support vendors for escalated issues
  • Track inprogress work and ensure tasks are on track with assigned deadlines
  • Develop and post content on our social media pages
  • Develop and implement strategies aimed at enhancing our user experience, search engine optimization and updating our content to remain current with digital and online trends
  • Contribute to strategies to promote our digital properties internally and externally
  • Monitor, analyze, review and report analytics to support user experience enhancement
What must you have?

  • Extensive knowledge of WordPress and Sharepoint content management systems including addons and plugins, for new and legacy versions (Office 365 and previous versions)
  • Expertise in providing technical support for HTML, CSS, JavaScript, JSON, etc.
  • Postsecondary degree/diploma in software/web development, information systems, communications, marketing or a related field of study
  • Familiar with domain management concepts
  • Advanced knowledge of Google Analytics
  • Knowledge of current best practices and trends in digital platforms, online strategies and user experience
  • Experience with Adobe Photoshop, InDesign or Canva an asset
  • Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wideranging cultural, ethnic and socioeconomic backgrounds
  • We have a mandatory COVID19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID19 vaccination status prior to start date.
What would give you the edge?

  • A knowledge of current trends in digital platforms and a commitment to continual skill development
  • Familiarity with the health care environment and basic business principles
  • Knowledge of HCCSS South East services
  • Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance.

In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

  • Attractive comprehensive compensation packages and benefits
  • Valuable development opportunities
  • Membership in a world class defined benefit pension plan
Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred c

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