Supply Chain Service Advantage Analyst

2 weeks ago

Mississauga, Ontario, Canada PepsiCo Full time

Overview:
The Service Advantage (SA) Analyst role is the liaison for PepsiCo Service Advantage Customers and Alternate Service Providers.

The SA Analyst is accountable for account maintenance, service order entry, service escalations, equipment move entry and managing reporting/tracking tools in PBC and FOBO territories.


Responsibilities:

  • Responsible for account maintenance
  • Submit Customer COF creation Requests to Masterfile.
  • Opens and Close Customer Owned Receiving Orders (CORO) in SCOPE.
  • Uploads and moves equipment.
  • Maintains customer data and move tracking.
  • Assists the Service Advantage Sales Representative with reporting tools and data driven insights.
  • Dispatches service orders to the DOL as needed, also provide coaching the end users on PES Website.
  • Provides SA service updates to SA customers via established tracker tools.
  • Monitors work orders for service compliance and engages service providers for resolution.
  • Manages customer projects from order creation to order close, including producing weekly status reports and cost analysis reporting
  • Works with Third Party service providers to ensure work complete when bottler denies service
  • Maintain APS wiring and customer relationships in CETS and APS
  • Enter APS orders for bottler payment
  • Monitor and assist Finance to Resolve late payments, account debits, credits APS open orders and order closure
  • Drive reporting and analysis around ASP (KPI's, billing and account reconciliation)
  • Maintains SA team training documents and supports Inbound training
  • Uploads SA customer Alerts
  • Create reporting as needed using CETS, BO and Microsoft Excel

Qualifications:

  • HS Diploma or Equivalent
  • 46 years of previous customer service experience
  • Willingness to work flexible work hours.
  • Intermediate to Advanced Microsoft Excel/Word Skills
  • Strong Project Management Skills, Including Organization and Execution
  • Organizational skills to manage multiple concurrent priorities
  • Strong communication skills, verbal and written
  • Ability to build strong working relationships with diverse customers, service providers, and colleagues
  • Ability to remain professional with upset and difficult to handle internal and external customers
  • Strict attention to detail, ability to balance numerous tasks and meet tight deadlines
  • Flexible to a changing environment

Preferred Qualifications:

  • 4 year undergraduate degree
  • Prior CETS, CM, BO and APS experience
  • Prior Foodservice and/or bottler operations experience

The Company
PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we're excited about the future. We take chances. Together, we dare to make the world a better place.

Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products.

Think about your last group celebration:
Chances are, one of our iconic brands was by your side.

At PepsiCo, you're invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.

A career at PepsiCo means working in a culture where everyone's welcome. Here, you can dare to be yourself.

No matter who you are or where you're from, you can influence the people around you and the world at large.

By showing up, you'll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.

Join us. Dare for Better.

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