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Technical Consultant
3 months ago
ServiceNow - Technical Consultant
Fulltime/ perm, location: Canada, multiple locations
Please note that we can only consider candidates with who are eligible for direct employment in Canada
SoftwareOne helps companies adapt to new operating realities: cost leadership, rapid digital innovations, and strategically aligned IT investment portfolios supporting tomorrow's business needs. At SoftwareOne, we provide deep, focused knowledge through specialized areas of expertise. Our company leaders spent 15+ years in APM + SAM consulting and we have grown rapidly as a Specialist ITX ServiceNow Elite Partner in North America with offices in Houston, Texas & Calgary, Canada. We are leaders in end-to-end SAM enablement & sustainment, supported by CMDB/CSDM, ITAM, ITOM & ITBM expertise.
Rather than just implement the software, SoftwareOne helps clients holistically build a ServiceNow practice.
You will find a collaborative, fast paced and customer focused environment (supported by our 4.93 CSAT score).
As a ServiceNow Technical Consultant you provide product recommendations and configurations, technical expertise for integrations. You develop and code sound technical solutions, ensure proactive communication to clients and internal staff, and manage enhancement requirements for the ServiceNow platform.
How will you make an impact?
- Designing, Configuring, and Deploying ServiceNow Modules: You are making sure they align with industry best practices and standards.
- Technical and Thought Leadership: You provide guidance in system integration and application development.
- Solution Design: You recommend and design solutions that leverage ServiceNow's out-of-the-box functionality and best practices.
- Artifact Management: You contribute to internal artifacts and deliverables, ensuring they meet solution requirements.
- Documentation and Troubleshooting: You create technical specs, architecture diagrams, system documentation, and manuals. Plus, when things go awry, you troubleshoot production and test issues.
- Team Collaboration: You assist teams with technical and process activities.
- Security and Expertise: You maintain instance integrity and security following ServiceNow best practices.
- Functional Expertise: As the Subject Matter Expert (SME), you bring your knowledge to the table for all application suites within your product line.
- Project Scoping: You contribute to sizing and scoping product line projects.
Education and Experience: You can either hold a Bachelor's or Master's degree in an IT-related field, or have at least 5 years of relevant job experience.
- ServiceNow Experience: A minimum of 3 years of hands-on experience with ServiceNow is essential.
- Collaboration Skills: You should be comfortable working with stakeholders to define requirements and performance standards.
- Analytical Abilities: Strong analytical and problem-solving skills are a must.
- ITIL Knowledge: Familiarity with ITIL methodologies (bonus points if you have an ITIL Foundation Certification).
- CMDB Expertise: Understand CMDB relationships, hierarchy, and have experience configuring CMDB Health dashboards. Also, handle CMDB remediation, including dealing with duplicate and stale CI items.
- Identification and Reconciliation: Know your way around the Identification and Reconciliation engine.
- Security and Integration Savvy: Understand platform security and best practices for integration.
- ServiceNow Common Service Data Model (CSDM): Basic knowledge is desirable.
- Tech Stack: Experience with JavaScript, Angular.
Communication Skills: Concise and clear verbal and written communication skills. - Team Player: You'll work both independently and as part of a team, contributing effectively to assignments and components.
- Organizational Skills: Be organized with great attention to detail.
- Positive Attitude: Promote a positive work culture and maintain a "can-do" spirit.
- Growth Mindset: Willingness to learn and adapt.
- Flexibility: Comfortable with travel (up to 15%) and changing office environments.
Language requirements
- Fluent in English (mandatory)
- Fluent in French (strong benefit)
Certifications
- Mandatory Certifications: Certified System Administrator
- Preferred certifications: ServiceNow CIS, Certified Application Developer
What we have to offer
Here at SoftwareOne we encourage autonomy and thinking outside the box - and we can't wait to hear your new ideas Our people are our greatest asset, and we'll go the extra mile to ensure you're happy here.
Our company benefits vary based on your location, but always include:
- Global company culture: We defined our 7 core values through our company culture ()
- A mentor who supports your successful start and is at your side with advice and action
- No dress code - Wear what you feel comfortable in, not just while working from home Just in customer contact some adaptations are useful
- President's Club: Recognition awarded by leadership and your peers
- Flexible work: Do great work from anywhere, deliver excellence everywhere
- Incentive programs: SWOmies award bonuses to colleagues who go above and beyond
- Lifelong education: A variety of training and development opportunities
- Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders
- Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future
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