BI Analyst

1 week ago

Brampton, Ontario, Canada Loblaw Companies Limited Full time

Co-op, Customer Voice Analyst, Fall 2024 page is loaded Co-op, Customer Voice Analyst, Fall 2024 Apply locations 1 Presidents Choice Circle, Brampton, ON time type Full time posted on Posted Yesterday job requisition id R Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together.

Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.


Return to Office:


As of March 2022 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely).

Colleagues will continue working remotely up to 2 days a week, while spending the other 3 days in the office.

Our mission is to guide and inform the company on how to design and build high-quality human-centered experiences.

As a Customer Voice Analyst, you will help to bring consumers' voices to the table through a deep understanding of consumer attitudes, perceptions, trends and needs.

As part of the Consumer Voice team, you will work collaboratively to understand key challenges and opportunities across the business, and analyze and interpret data from various sources to create actionable insights and recommendations.

Being part of the broader research / insights team, our researchers value diversity and learning from one another — we're looking for those who are just as excited about collaborating with team members that range in qualitative and analytical skillsets.

Continuously monitor customer feedback to identify emerging trends and issues and perform deep dive analysis to identify wins and opportunity areas
Gather business requirements and collaborate with internal teams on data capture and reporting
Develop data visualizations to effect more informed business decisions using Excel/Power BI/Tableau/PPT tools
Support the development of tools and processes to integrate customer feedback data with other transactional, operational, and behavioral sources of data
to not only manipulate but also think outside the box to derive meaningful interpretations from data
Ability to manage large sets of data from multiple sources in an effective manner
Ability to analyze and interpret a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics
Experience with Excel and PowerPoint required; experience with SPSS, Tableau or Power BI and other data visualization tools and techniques an asset
Excellent communication, planning, organizing, and time management skills with strong attention to detail
Working experience in a customer facing role an asset
Ability to use basic statistical data analyses techniques
Strong understanding of Advanced Microsoft Excel skills (including VBA macro)
Ability to develop data-driven insights using ML, NLP models

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact.

Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas.

We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop.

Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.

Candidates who are 18 years or older are required to complete a criminal background check. Similar Jobs (3) Co-op. Research Operations Analyst, Fall 2024 locations 1 Presidents Choice Circle, Brampton, ON time type Full time posted on Posted Yesterday Co-op, Strategic Insights Analyst, Fall 2024 locations 1 Presidents Choice Circle, Brampton, ON time type Full time posted on Posted Yesterday Co-op, Sustainability, Fall 2024 locations 1 Presidents Choice Circle, Brampton, ON time type Full time posted on Posted Yesterday

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