Business Analyst and Project Support

7 days ago

Vancouver, British Columbia, Canada PHSA Full time

Business Analyst and Project Support
PHSA Corporate

Vancouver, BC


In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA.

As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.


The Business Analyst and Project Support leads the analysis and documentation of business requirements to support projects for designated programs/services.

Works in close collaboration with other partners to develop business systems enhancements, business solutions, or business processes.

Functions as a Subject Matter Expert (SME) to project team through performing gap analysis of systems and business process mapping including the identification of linkages to other business systems.

Transforms raw data into relevant insights via interactive and simple-to-understand dashboards to enable informed decision-making.

Provides key contributions to the development of solutions to ensure that business processes and/or project deliverables are consistent, accurate, and timely.

Participates in and contributes to strategic planning.

Develops project plans for the design, development, and implementation of new business processes, and supports the transition from current systems, practices and processes to an integrated system, common practices, and standardized processes with current or improved functionality.


What you'll do

  • Develops and maintains data analytics platforms and visualization tools to showcase key performance metrics, translating business needs into technical specifications.
  • Ensures key results are achieved in accordance with the project plan by analyzing current business systems and processes, generating ideas and formulating recommendations/options, and supporting members of the project in reaching decisions that are within project scope and timelines.
  • Implements or contributes to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle. Supports the Manager/Team Lead by providing regular updates on the progress as well as any areas of risk associated with the completion of the project both within the project scope and the timeline. Provides professional expertise to staff, departments, healthcare partners, and guidance regarding standard process for project management.
  • Reviews, analyzes and defines current/future state processes and contributes to the development of specifications and testing for all identified development, system modifications, and installations.
  • Provides user support, advice and orientation. Develops content, as required, for training modules, delivers training, and provides and guidance to system users and department staff. Develops and maintains online course content as required. Develops and maintains various business processes, policies and procedures, as well as reference documentation such as user instructions, manuals, and reference materials.

What you bring

Qualifications:

  • Demonstrated ability to carry out business process mapping and fit gap analysis. Excellent interpersonal, oral, and written communication skills with the ability manage multiple interactions with multiple groups while working on multiple issues at the same time. Superior analytical, problemsolving, system analysis and database management skills. Proven ability to plan and execute projects with stringent timelines. Ability to work effectively as part of a team. Demonstrated ability to provide professional expertise to staff, departments and healthcare partners, and guidance regarding standard processes for project management. Demonstrated ability to provide user support, advice and training, and other user liaison services.
Skills & Knowledge

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx

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