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Claims Examiner
7 days ago
Primary Details
Time Type: Full time
- Examine intermediate to complex property & casualty claims while providing outstanding Claims handling service (focus on ability to handle property claims)
- Prepare and be able to present a complete file strategy, coverage analysis, disposition, and business case
- Ensure that estimates and billings are calculated correctly by clients and brokers and that QBE's share has also been correctly calculated
- Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments
- Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
- Manage disputed Claims and other material Claims issues in order to resolve and settle claims fairly
- Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
- Provide a professional service to brokers and clients which supports the reputation of the Company
- Respond to internal and external stakeholder requests in accordance with service standards Flag complaints as required and Treat Customers Fairly
- Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decision
- Reserve accurately to ensure that the Company's liability is clear at all times
- Ensure accurate and timely update of the company's systems as and when required
- Deal with MI reports when required to maintain status quo and to help reasonably control costs and control leakage
- Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims
- Strong investigative skills
- Solid understanding of a variety of property and casualty coverage wordings, including First Party Property, Construction (Course of Construction and Wrap Liability), Commercial General Liability.
- Basic accounting skills
- Ability to understand and analysis scopes of damage
- Minimum of 3 to 5 years' experience in commercial insurance claims
- Strong critical thinking and investigation skills
- Knowledge of insurance law and legislation (and related court proceedings and protocols, including mediation/arbitration procedures are an asset
- Ability to work independently and as a contributing team member
- Strong negotiation and communication skills
- Effective presentation skills
- Relationship Management skills
- Able to use MS office applications, Word, Excel and Access
- Able to produce MI and detailed reports at various levels
- CIP or FCIP qualified or progress towards completion of insurance qualifications or equivalent. Bilingualism (French/English) is an asset.
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