![Modern Campus](https://media.trabajo.org/img/noimg.jpg)
Implementation Coordinator
1 week ago
Job Overview:
The Professional Services Office is a team of dedicated professionals providing higher education consulting, project management, and training services for Modern Campus clients using our Student Lifecycle Management platform for non-degree solutions, Destiny One.
How you'll make an impact:
- Provide support to consultants across a portfolio of projects during all phases of our client implementations of the Destiny One software including project initiation, implementation, training, user acceptance testing and go live planning.
- Independently lead low complexity, rapid implementation projects once sufficient product and implementation process knowledge has been acquired.
- Provide project support to the consultant team across a portfolio of projects.
- Support the setup and initiation of new client projects.
- Be responsible for maintaining an indepth understanding of Destiny One features, functionality and implementation processes.
- Prepare and deliver customized product training to customer stakeholders, executing and leading trainthetrainer sessions.
- Triaging issues and provide first level customer support, identifying use cases or change requests where a consultant is required.
- Coordinate activities and work with crossfunctional teams such as development, devops, and sales.
- Own the creation of weekly client project status reports and monthly steering committee meetings, providing support on the respective calls.
- Your project management tasks will include providing (or supporting the creation of) status reports (both internal and client facing), updating the project plan, and timely reporting on key project metrics.
- Play a role in reviewing, updating and improving our internal documentation, clientfacing materials and project delivery methods.
- Provide handson support for project onboarding tasks including data entry (including data migration activities) where required.
- Provide support to VP & Director for monthly and quarterly metrics/KPIs reporting, billing process.
What you need to succeed:
- 13 years' experience of working as a Business Analyst or Project Coordinator, ideally on software implementation projects for a B2B environment.
- Ability to effectively multitask, prioritize, reprioritize and think quickly on their feet
- Experience developing and maintaining strong client and stakeholder relationships
- Must be an independent, selfmotivated, and high energy individual who will take charge and exercise their problemsolving skills
- Customer Obsession: Strong desire and passion for proactively delivering world class solutions for client
- Excellent communication skills, both verbal & written
- Attention to details and deadlines; ability to manage multiple priorities
- Collaboration and Teamwork skills: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- University or College Degree (Computer Science or Project Management preferred but not critical)
- Good knowledge of Microsoft Office
- Demonstrated an aptitude for project management.
- Toronto (Open to Remote)
Desired, but not required:
- Experience working with external clients
- Knowledge of CSS, HTML, JSP
- Knowledge of Trello, Visio, Jira, Confluence, MS Project
- Knowledge or exposure to Agile (Scrum)
What you'll gain:
- Competitive compensation and benefits
- Rewards and recognition programs
- Learning and development opportunities
- Convenient office location
- Flexible Vacation Policy
- You will make a difference everyday for universities trying to grow and students trying to learn.
Company Overview:
Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.
The result:
innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.
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