Fraud Agent

2 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Fraud Agent (Overnight Shift)

Please note:
This is a hybrid opportunity

What is the opportunity?
As a Fraud Agent, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience.

You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions.

You will investigate potentially fraudulent items drawn on RBC Business Deposit Accounts. You will work closely with Branch and Commercial Banking Partners, NFDG, CIS, and other Financial Institutions.

The shift to be staffed is Tuesday - Saturday 11pm - 7am EST.

What will you do?

  • Support RBC's Client First strategy, provide quality service and risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels
  • Maintain a proactive approach, mitigating fraudulent activity at source and where loss has occurred clearly focus on swift recovery of funds where possible
  • Ensure operational risk/loss is mitigated and negative client impact is kept to a minimum
  • Be accountable for quality and accuracy of day to day job responsibilities, tasks and activities
  • Ensure a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
  • Provide consistent service within established benchmarks, contributing to achievement of business Service Level Agreements (SLA's)

What do you need to succeed?

Must-have

  • English, at a professional verbal and written level
  • Proven ability to work in a detail oriented fastpaced environment
  • Ability to be proactive, while prioritizing and multitasking, with a commitment to delivering superior client experience
  • Proven interpersonal, communication and problem resolution skills
  • Flexible to work a set shift of 11:00pm 7:00am Tuesday to Saturday, within a 24/7 work environment, including holidays and weekends

Nice-to-have

  • Fraud Knowledge
  • Call center experience
  • Bilingual in French and English, at a professional verbal and written level in both languages
  • Industry experience in financial services or knowledge of Business/Banking through formal education
  • Industry experience in financial services or knowledge of Business/Banking through formal education

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • Continued career advancement opportunities
  • Exposure to strong mentorship and leadership examples
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, and highperforming team

Job Summary

Address:

YORK MILLS CENTRE, 10

YORK MILLS RD:

TORONTO

City:

CAN-ON-
TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Analyst, Fraud Controls

    2 weeks ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Loss Prevention Agent

    2 weeks ago

    Toronto, Ontario, Canada Holt Renfrew Full time

    Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and...

  • Loss Prevention Agent

    4 weeks ago

    Toronto, Ontario, Canada Holt Renfrew Full time

    Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and...

  • Account Open Analyst

    2 weeks ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Agent clientèle Bilingue

    2 weeks ago

    Toronto, Ontario, Canada DXC Technology Full time

    Job Description:French and English agent service clientèle secteur Assurance vieLife Insurance Bilingual customer service agent (Remote)DXC Insurance fait partie de l'organisation mondiale DXC Technology (NYSE : DXC) et cette unité commerciale se spécialise dans le fait d'aider les entreprises mondiales à gérer leur division et leurs opérations...

  • Agent clientèle Bilingue

    4 weeks ago

    Toronto, Ontario, Canada DXC Technology Full time

    Job Description:French and English agent service clientèle secteur Assurance vieLife Insurance Bilingual customer service agent (Remote)DXC Insurance fait partie de l'organisation mondiale DXC Technology (NYSE : DXC) et cette unité commerciale se spécialise dans le fait d'aider les entreprises mondiales à gérer leur division et leurs opérations...

  • Loss Prevention Agent

    2 weeks ago

    Old Toronto, Ontario, Canada Holt, Renfrew & Co. Full time

    Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and...

  • Risk Resolution Specialist

    2 weeks ago

    Toronto, Ontario, Canada Payfirma Corporation Full time

    Risk Resolution AnalystMercco Payments IncDept:Risk Management Type: Full-TimeCompany OverviewMerrco is a payment processing company that enables its merchant customers to accept credit, debit and alternative payments online and at the point of sale. Merrco markets its services directly to merchants and through a network of channel and integrated partners....

  • Product Manager, Money Movement

    2 weeks ago

    Toronto, Ontario, Canada President's Choice Bank Full time

    Product Manager, Money Movement page is loaded Product Manager, Money Movement Apply locations 500 Lakeshore Ave, Toronto, ON time type Full time posted on Posted Yesterday job requisition id R Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. ...

  • Data Scientist

    2 weeks ago

    Toronto, Ontario, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Sr Software Engineer, Full Stack

    2 weeks ago

    Old Toronto, Ontario, Canada President's Choice Bank Full time

    Sr Software Engineer, Full Stack page is loaded Sr Software Engineer, Full Stack Apply locations 500 Lakeshore Ave, Toronto, ON time type Full time posted on Posted 3 Days Ago job requisition id R Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague....

  • Senior Claims SIU Investigator

    2 weeks ago

    Toronto, Ontario, Canada Zurich Insurance Company Full time

    The Opportunity Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have experience in professional investigations involving...

  • Part-time Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Dynata Full time

    Dynata is the global leader in online data collection for the market research industry. Our Member Support team agents are responsible for delivering excellent customer service to panelists participating in our market research surveys. The member support team fulfills a vital role in ensuring our members receive high quality answers to their questions and...

  • Manager, Analytics

    2 weeks ago

    Toronto, Ontario, Canada President's Choice Bank Full time

    Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Location: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 When you hire great people, great things can happen. PC Financial offers unprecedented value to Canadians through payment products. We're a...

  • Senior Claims Siu Investigator

    2 weeks ago

    Toronto, Ontario, Canada Zurich Canada Full time

    The Opportunity Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have experience in professional investigations involving financial...

  • Manager, Art Direction

    2 weeks ago

    Old Toronto, Ontario, Canada Loblaw Companies Limited Full time

    Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of...

  • Broker Relationship Manager

    2 weeks ago

    Toronto, Ontario, Canada RFA Canada Full time

    RFA's residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers...

  • Director Data Science

    2 weeks ago

    Old Toronto, Ontario, Canada Manulife Insurance Malaysia Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Mortgage Underwriter

    2 weeks ago

    Toronto, Ontario, Canada RFA Bank of Canada, RFA Mortgages Corp. Full time

    RFA's residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers...

  • Damage Appraiser

    2 weeks ago

    Toronto, Ontario, Canada CNA Full time

    Claims Adjuster, Marine - 12 Month Contract page is loaded Claims Adjuster, Marine - 12 Month Contract Apply locations Toronto, ON, CAN time type Full time posted on Posted 2 Days Ago job requisition id R-3637 You have a clear vision of where your career can go. And we have the leadership to help you get there. Under technical direction, investigates and...