Recreation Customer Service Attendant

2 weeks ago

Richmond, British Columbia, Canada City of Richmond BC Full time

Recreation Customer Service Attendant:


The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_.

This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives.

If you are looking to make a difference, and to share our vision "to be the most appealing, livable, and well-managed community in Canada", then please apply.


Position Overview:


The City of Richmond Community Services Department is looking for customer-service oriented individuals who are energetic, enthusiastic and have excellent communication and interpersonal skills to join the teams at several recreation facilities here in Richmond.

As an Attendant, you will enjoy taking initiative, creating a friendly and welcoming atmosphere for our patrons, while working in a fast-paced and dynamic recreational and office environment to process client transactions with speed and accuracy, providing support to other staff.

You will conduct yourself with integrity, respect and professionalism while working on shifts with great colleagues and opening and closing shifts independently.

You have an ability to organize work, prioritize tasks in a busy environment, and exercise sound judgement when working with limited supervision.


Examples of key responsibilities include, but are not limited to:

  • Provide exceptional customer service, responding to inquiries and requests for assistance or information.
  • Register patrons for programs and courses using computerized pointofsale (POS) system.
  • Provide clerical, office administration, and program support to others in the facility.
  • Respond to facility needs to ensure cleanliness and safety is maintained.
  • Coordinate emergency response to urgent incidents when necessary.

Other Requirements:

  • Customer Service; Enthusiastic; Friendly; Takes initiative; Good judgement.
  • Excellent Communication and Interpersonal Skills.
  • Completion of high school diploma (Grade 12 or equivalent).
  • Work or volunteer experience in a customerservice oriented position.
  • Ability to use basic functions in MS Word, Excel, and Outlook.
  • Ability to perform setup and takedown of tables, chairs, and programrelated equipment.
  • Completion of a suitable First Aid certificate may be required for select shifts.
  • Cashier or other cash handling experience is desirable.
  • Ability to use basic functions in MS Office programs such as Word, Excel, and Outlook.
  • Satisfactory completion of Police Information Check.

Preferred Qualifications:

  • Postsecondary course work in office administration and/or recreation.
  • Knowledge of and/or familiarity with the Xplorer Registration System.
  • Conversational ability in another language may be an asset for select shifts/locations.

Working Conditions:

Duties are performed in busy environments, typically at the front counter cash/reception area. Some exposure to upset or challenging customers may occur. May be required to move equipment for set-up and take-down as required for programs, functions, and events.

Additional Information:

  • Employee Group:
  • CUPE Local 718
  • Position Status:
  • Auxiliary
  • Duration of Appointment:
  • N/A
  • Salary Range:
- $20.69

  • Hours of Work:
  • This is an auxiliary position with no guarantee of shifts or hours. Hours assigned will be variable depending on operational needs.
  • Application Posted:
  • 4/11/23
  • External Closing Date:
  • 4/17/23
  • PCC#:
  • N/A

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