Computer Support Specialist
2 weeks ago
Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.
The incumbent will work as a member of the Standards and Desktop Infrastructure team within the Knowledge, Information, and Technology Services Branch (KITS), providing clients with IT support services for distributed computers and networks within the various Research Centres/Branches/IRAP of NRC.
He/She/They will assist in managing and maintaining the Windows, Linux and Mac computers in the production environment using centrally managed tools like GPO, Altiris, WinPE, Ghost on Windows, Centrify, Satellite and Ansible for Linux, and Jamf for Mac.
He/She/They will be participating in the Mercury project to onboard current Linux and Mac machines into our infrastructure.
Screening Criteria:
Education:
- College diploma in Computer Science or related field.
- Bachelor degree in Computer Science from a recognized University considered an asset.
Experience:
- Significant* experience supporting Microsoft Exchange (2019 and Online).
- Significant* experience in supporting Windows desktop operating systems.
- Significant* experience installing, configuring, and maintaining the desktop hardware, software and peripherals in Windows operating systems.
- Significant* experience writing technical documents, including software installation documents and Helpdesk knowledgebase articles.
- Significant experience is defined as having the depth and breadth of experience that would normally have been gained performing the duties over a period of two (2) years or more.
-
assets:
- Experience in programming and/or scripting.
- Experience supporting Servers/VM.
- Experience supporting cloud based infrastructure
- Experience in supporting LINUX and/or MacOS operating systems.
Condition of Employment:
Secret (II)
A Secret clearance must be obtained within 12 months of employment.
Language Requirements:
Bilingual Imperative BBB/BBB
Information on language requirements and self-assessment tests
Assessment Criteria:
Technical Competencies:
- Solid knowledge of Windows desktop operating systems.
- Ability to research and analyze complex IT issues as well as provide sound advice and expertise to clients, other team members, and management.
- Knowledge of central management tools.
- Ability to write technical documents.
- Basic knowledge of TCP/IP suite of protocols.
- Ability to prioritize work.
Behavioural Competencies:
Technology support
- Conceptual and analytical ability (Level 2)
Technology support
- Initiative (Level 2)
Technology support
- Results orientation (Level 2)
Technology support
- Selfknowing and selfdevelopment (Level 2)
Technology support
- Teamwork (Level 2)
Competency Profile(s):
Compensation:
From $74,552 to $93,612 per annum.
In addition, the incumbent in a bilingual imperative position will receive the Bilingualism Bonus of $800 per year.
An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $176 per month.
NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, vacation, sick, and other leave entitlements, disability insurance and pension plans.
The NRC Advantage:
The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development.
We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.
We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world.
Help us solve problems for Canada. Grow your career with us today
Notes:
- Relocation assistance will be determined in accordance with the NRC's directives.
- The ability to communicate in writing will be assessed throughout the selection process.
- A prequalified list may be established for similar positions for a one year period.
- The incumbent must adhere to safe workplace practices at all times.
- We thank all those who apply, however only those selected for further consideration will be contacted.
Telephone:
Closing Date:26 November :59 Eastern Time
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