Base Manager

1 week ago

Ottawa, Ontario, Canada Le Boat Full time

JOB DESCRIPTION

Position:
Base Manager F/M

Location:
Ottawa

Department:
Operations

Start Date:
As soon as possible

Contract type:
Permanent

Line Manager:
Regional Manager

Le Boat, part of Travelopia, is the world's leading provider of inland waterway boating holidays.

Currently operating 37 bases in 9 countries, with a fleet of 950 charter boats, we attract more than 120,000 customers from all over the world each season.

A global business working in 45 sources markets around the world with 6 sales offices (UK, Canada, Germany, France, South Africa & Australia).

We have been established for over 50 years and are passionate about providing outstanding quality and service.

At a glance


You will play a key role in supporting our growth and improvement plans with responsibility for managing our people, fleet, facilities, vehicles, offices, equipment and assets.

You will also be working to improve service and fleet quality for our customers whilst developing external relationships with our suppliers and 3rd parties locally.


What you will be doing

Main Duties

  • Take responsibility for the operational and commercial performance of our business
  • Ensure Health and Safety is at the forefront of everything we do and that base and boating operations are fully compliant with regulations and industry best practice, following company policy at all times
  • Manage, motivate and lead the team to drive operational improvement and efficiency to support future growth plans
  • Lead on the recruitment, training and development of your team
  • Develop, monitor and improve upon local operating procedures and policies
  • Take responsibility for the office, reception and base administration reviewing all systems and processes locally and supporting the Assistant Manager and Reception team with their work
  • Take a handson approach to the job with both office based work and practical duties including fleet and base maintenance
  • Ensure Customer complaints and 3rd party claims are handled professionally and resolved swiftly in accordance with company guidelines and procedures
  • Ensure supplier orders, invoices and payments are well managed keeping track of spend versus budget through tools such as the PO register
  • Oversee stock management keeping accurate records and making adjustments as stock is consumed or added
  • Prepared and submit staff planning and prepare payroll for submission each month
  • Ensure boats are turned around and presented in pristine condition
  • Drive performance and achieve CSQ and sales targets in all areas
  • Keep accurate records and facilitate enquiries from internal departments e.g. finance
  • Ensure boat briefings and customer training is conducted to a high standard and that customers leave feeling confident with their boat
  • Support customers throughout their cruise in terms of technical assistance, breakdown call outs and general tourist/boater information and advice
  • Ensure the technical team are maintaining the fleet to the highest of standards in terms of presentation to the customer and reliability
  • Provide updates on plans and progress regularly to the Regional Manager and regular information to other departments in the business as required
  • Ensure all base buildings, equipment, boats, assets, cash, valuables are secure from damage/loss/theft and any incidents are reported promptly
  • Act as community liaison with local business an Parks Canada

Company Objectives

  • Improve the customer experience
  • Ensure customers complete satisfaction questionnaires at the end of each charter and that scores are in line with targets
  • Proactively work to avoid complaints and compensation, resolving all issues raised locally
  • Deliver revenue targets
  • Maximise all opportunities with your customers in terms of upsell of ancillary services, rental equipment and merchandise
  • Manage costs within allocated budgets

What we are looking for:

Skills, experience, knowledge, qualifications and training

  • Ambitious, enthusiastic, strong General Management skills and experience
  • A great organizer and leader of people
  • Excellent interpersonal skills with ability to build internal/external relationships
  • PC skills
  • Able to work with deadlines, targets and objectives
  • Willingness and flexibility to travel as required by the business
  • Ontario Driving license
  • Great enthusiasm for holidays and the Le Boat product
  • Technical/Maintenance skills and experience would be advantageous

Advantage

  • Customer Experience Bonus % of gross annual salary, prorate)


 Operational bonus 202
  • Referral program
  • Take advantages from the group (Travelopia)

  • Housing Based Case Manager

    1 week ago

    Ottawa, Ontario, Canada Wabano Centre for Aboriginal Health Full time

    One (1) full-time positionContract up to March 31, 2024 with the possibility of extensionContext:Over 1/3 of homeless people in Ottawa are Indigenous. Wabano has been providing homelessness services to our community for over 20 years. But both "houselessness" and "homelessness" have negative connotationsat Wabano, we see our role more as "path finders"....

  • Manager, Delivery Trajectory-Based Operations

    1 week ago

    Ottawa, Ontario, Canada NAV CANADA Full time

    Job Posting TitleManager, Delivery Trajectory-Based Operations (TBO) Architecture & Systems EngineeringJob CategoryEngineering Development and SupportLanguage RequirementsBilingual / BilingueIn the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considere

  • Housing Based Case Manager

    1 week ago

    Ottawa, Ontario, Canada The Salvation Army Ottawa Booth Centre Full time

    Position Purpose summary:To facilitate, through a coordinated case management process and housing first approach, the moving of individuals from street living to permanent-housing living, with supports.Responsibilities:- work as part of the team with other Support Workers, other Centre staff, outreach workers and other community resources in providing...

  • Grading & Base Foreman/woman

    1 week ago

    Ottawa, Ontario, Canada Black Tar Construction Full time

    Job Overview:Black Tar is seeking an experienced Grade & Base Foreman/Woman to join our team. As a member of our team, you will have the opportunity to work on a wide variety of projects, from residential to commercial paving. You will lead and manage a team to efficiently complete scheduled paving projects while maintaining quality standards and ensuring...

  • Physiotherapist (Community-based pulmonary rehab)

    1 week ago

    Ottawa, Ontario, Canada Ontario Physiotherapy Association Full time

    Physiotherapist (Community-based pulmonary rehab) About SWCHC: We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental...

  • Administrateur base de données senior

    1 week ago

    Ottawa, Ontario, Canada Eclipsys Solutions Full time

    Êtes-vous un administrateur de bases de données chevronné, bilingue et intéressé à fournir à des clients des solutions personnalisées et des services spécialisés de TI primés? L'équipe d'Eclipsys grandit, et nous sommes heureux d'y ajouter des spécialistes des bases de données Oracle. Nous bénéficions d'une des plus hautes distinctions au...

  • Project Manager, Manager

    1 week ago

    Ottawa, Ontario, Canada RedMane Technology Canada Inc. Full time

    RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems.RedMane has earned an exemplary service...

  • Manager

    1 week ago

    Ottawa, Ontario, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented teamFor years now, we've been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.We're a proudly local company with more...

  • Buying Manager

    1 week ago

    Ottawa, Ontario, Canada Quarry Consulting Full time

    Quarry Consulting is looking for Sr. Procurement Specialist for our client from Government sector. Estimated duration (June 12th 2024-Jan 12th 2025)Location: Ottawa Hybrid Clearance: Need to have active Reliability clearance on hand Requirements:Must have: (Without these, you won't qualify in bid submission) hold a Certificate, diploma or degree from a...

  • Store Manager

    1 week ago

    Ottawa, Ontario, Canada H&M Full time

    Company DescriptionHiring ImmediatelyAt H&M, we welcome you to be yourself and challenge you to grow and make a difference.You'll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your...

  • Business Manager

    1 week ago

    Ottawa, Ontario, Canada Daniels Health Full time

    Our story began with a passionate idea that we could change the world.... And to be honest, we've never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.In...

  • Project Manager

    1 week ago

    Ottawa, Ontario, Canada RedMane Technology Canada Inc. Full time

    RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems. RedMane has earned an exemplary service...

  • Territory Manager

    1 week ago

    Ottawa, Ontario, Canada Boehringer Ingelheim Animal Health Canada Inc. Full time

    The Position:The Territory Manager in Animal Health utilizes Customer Experience Excellence skills, territory & account management, along with business planning capabilities to execute our strategies to maximize performance within the assigned territory. The Territory Manager works with customers, decision makers and cross-functional partners to manage...

  • Marketing Manager

    1 week ago

    Ottawa, Ontario, Canada Prestige Home Improvement Full time

    Prestige Home Improvement is a company based in Ottawa, Ontario that specializes in providing cost-effective residential heating and cooling solutions. We are committed to promoting a greener, carbon-neutral future by offering energy-efficient products and services. We take pride in delivering high-quality solutions that prioritize sustainability and...

  • Content Management Coordinator

    1 week ago

    Ottawa, Ontario, Canada Canadian Medical Protective Association Full time

    CONTENT MANAGEMENT COORDINATORCONTRIBUTING TO THE CMPAMedico-Legal Services' (MLS) core function is to provide members with general medico-legal advice, and assistance in responding to College and hospital matters and legal actions arising from their medical professional work.The department is also responsible for coordinating the council committees related...

  • Senior Manager/Manager FP&A

    1 week ago

    Ottawa, Ontario, Canada Mitel Full time

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This position is part of the Corporate Financial Planning & Analysis team providing finance management and support to the...

  • Manager, Audit

    1 week ago

    Ottawa, Ontario, Canada KPMG Full time

    OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Are you a talented and proven leader who motivates teams and provides exceptional customer service? We are looking for Managers to join our dynamic team. Our teams of...

  • Marketing Manager

    1 week ago

    Ottawa, Ontario, Canada EightSix Network Inc Full time

    Prestige Home Improvement is a company based in Ottawa, Ontario that specializes in providing cost-effective residential heating and cooling solutions. We are committed to promoting a greener, carbon-neutral future by offering energy-efficient products and services. We take pride in delivering high-quality solutions that prioritize sustainability and...

  • Store Manager

    1 week ago

    Ottawa, Ontario, Canada Olsen Europe Full time

    Job Description: Store ManagerWho we are...Olsen represents authentic, European fashion for self-assured women. With a rich history of over 50 years in fashion, our signature has been modern design and high-quality workmanship while always reflecting the current trends. Represented in more than 30 countries worldwide, we are committed to offering wardrobe...

  • Account Manager

    1 week ago

    Ottawa, Ontario, Canada Flynn Group of Companies Full time

    Account Manager Commercial Roofing, Service Ottawa, ON Full time with Great benefits This position will be based out of our Ottawa location, reporting to the Service Manager . A Day in the Life Help grow and build our Roofing Service businessWork with National team to build local presence and assist on local relationships with national...