Assistant Manager, Stratford Mall

1 week ago

Stratford, Ontario, Canada Sport Chek Full time
**What you'll do**

**Customer Service**
- Ensure execution of the Customer Experience and provides resolution for all customer concerns.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

**Operations**
- Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
- Leads the implementation and execution of standard operating procedures (SOPs)
- Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
- Creates efficient store weekly scheduling for both sales and support functions.

**Training**
- Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, one on ones, and performance management coaching programs.
- Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.

**Leadership**
- Acts as a brand ambassador, promoting our stores, programs, brands, and people internally and externally.
- Effectively problem solve, delegate and follow-up on tasks assigned to team Members.
- Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

**What you bring**
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
- Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
- Exceptional communication and organizational skills.
- Superior training and mentoring skills.
- 3-5 years retail management experience required.
- High energy, enthusiasm, and a drive to succeed.
- Basic computer skills required.

LI-RC1

**À propos de nous**

Chez Sport Chek, nous voulons trouver ce qui vous motive et vous aider à bâtir votre carrière. En tant que destination par excellence au pays pour les chaussures, les vêtements et les articles de sport, nous sommes d'avis que le sport et l'activité physique ont le pouvoir de façonner votre style, vos relations et votre esprit. Avec vos collègues de la famille d'entreprises Canadian Tire, vous ferez partie d'un réseau de personnes aux vues similaires qui s'inspirent de leur expérience collective pour mieux servir les clients de toutes les bannières d'un océan à l'autre. Joignez-vous à nous, il y a une place pour vous ici

**Notre engagement envers la diversité, l'inclusion et l'appartenance**

Nous nous engageons à favoriser un environnement où le sentiment d'appartenance est florissant et où la diversité, l'inclusion et l'équité font partie intégrante de tout ce que nous faisons. Nous croyons en la création d'une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l'âge, de la capacité perçue, de la langue parlée, de l'orientation sexuelle et de l'identité de chacun. Nous sommes unis dans notre objectif d'être ici pour contribuer à améliorer la vie au Canada.

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