Guest Services Agent

1 week ago

Kitchener, Ontario, Canada Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.


Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the best version of you.

  • Guest Services Agent

    1 week ago

    Kitchener, Ontario, Canada Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue...

  • Guest Services Agent

    3 weeks ago

    Kitchener, Ontario, Canada Delta Hotels Full time

    Additional Information Valid Ontario G class drivers' license requiredJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    3 weeks ago

    Kitchener, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Services Agent

    1 month ago

    Kitchener, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Services Agent

    4 weeks ago

    Kitchener, Ontario, Canada Delta Hotels Full time

    Additional Information Valid Ontario G class drivers' license requiredJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    1 week ago

    Kitchener, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Services Agent

    3 weeks ago

    Kitchener, Ontario, Canada Marriott International Full time

    Additional Information Valid Ontario G class drivers' license requiredJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room...

  • Field Agent

    1 week ago

    Kitchener, Ontario, Canada Upstay Full time

    Job descriptionIt's your lucky day, Upstay is looking for a Full-time Filed Agent - Kitchener to join our team in Ontario Get Your Resume ReadyWho We AreUpstay is a hospitality company that designs, develops, and manages tech-enabled vacation homes and short-term rentals with 5-star service and support. We provide exceptional experiences by offering...

  • Desjardins Insurance Account Representative

    1 week ago

    Kitchener, Ontario, Canada Jacquie Geall - Desjardins Insurance Agent Full time

    Insurance Account Representative - Desjardins Agent Team Member Location: Guelph, ONType: Full Time, PermanentA successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow...

  • guest service supervisor

    1 week ago

    Kitchener, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAssist clients/guests with special needsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company policiesMaintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer...

  • Automotive Guest Services Representative

    1 week ago

    Kitchener, Ontario, Canada Heffner Toyota Ltd Full time

    AUTOMOTIVE GUEST CARE REPRESENTATIVE (Appointment Coordinator)Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark within a team? Heffner Motors is the place that you can accomplish all this and more. Come talk to us today about how you can make a...

  • Insurance Account Representative

    1 week ago

    Kitchener, Ontario, Canada Liz Peacock-Desjardins Insurance Agent Full time

    Insurance Account Representative - Desjardins Insurance Agent Team Member:Location: 125 Seabrook Dr, Kitchener ONType: Full Time - PermanentPosition Overview:We are seeking a dynamic and motivated Insurance Account Representative to join our team. As an Insurance Account Representative, you will play a vital role in growing our business by selling insurance...

  • Account Manager

    1 week ago

    Kitchener, Ontario, Canada Andrew Lake - Desjardins Insurance Agent Full time

    Insurance Account Representative - Desjardins Agent Team Member**Location: 288 Frederick street, Kitchener, Ontario N2H2N5Type: Full Time, PermanentPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent agent may be the career for...

  • Customer Service Agent

    1 week ago

    Kitchener, Ontario, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with youOur operation in Kitchener keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners In Kitchener you will be a part of an amazing team of customer service specialists who...

  • Real Estate Agent

    1 week ago

    Kitchener, Ontario, Canada Illinois Webbusiness Full time

    Phone Number: Fax Number: Website: Information not available. Type of business: Real Estate Agent, Real estate. Cbre Real Estate Agent in Downers Grove, Illinois - Licensed Real Estate Agent in Illinois. Get Guidance from top Real Estate Expert in Downers Grove, Illinois.Are you buying or selling in Downers Grove? Contact Cbre for buying or selling...

  • Front Line Reception and Customer Service

    1 week ago

    Kitchener, Ontario, Canada Angie DeGroot Desjardins Insurance & Financial Services Agency Full time

    Do you have a Dynamic Personality? Are Super Positive ?? and Looking for a NEW Career?Our team is looking for a Receptionist / Customer Service Representative to help perform a variety of tasks within our insurance offices.Compensation:- Salary plus Bonus':- 35,000 - 40,000 Base ( depending on experience) plus Bonus:Monthly and or quarterly team and Personal...

  • Customer Service Agent

    1 week ago

    Kitchener, Ontario, Canada Region of Waterloo Full time

    Job Req ID:895Department:Customer Service (Transit Services)Customer Service Agent (Transit)Job Number:895Job Type: Casual- Location: 105 King St E GRT Customer Service Centre- Job Category: Transportation- Number of Positions:1- Department: Customer Service (Transit Services)- Division: Transportation Services- Hours of Work: 35- Grade: CUPE 1883 Grade...

  • Leasing Agent

    1 week ago

    Kitchener, Ontario, Canada Blackline Management Full time

    We are looking for a Leasing Agent to join our team at Blackline ManagementThe Leasing Agent reports to the Property Manager and is responsible for the leasing our Multi-residential and Student Housing portfolios.Main Responsibilities Include: Greeting prospective tenants Follow up on any leads to close leases- showing available units to tenants which meet...

  • Leasing Agent

    1 week ago

    Kitchener, Ontario, Canada Schembri Group of Companies Full time

    Schembri Property Management specializes in developing and operating rental accommodations within Southwestern Ontario. We dedicate ourselves to provide quality, worry free, safe and affordable housing rentals to our tenants. Our Waterloo office focuses on providing our tenants with an enjoyable housing experience specifically to off campus students.Schembri...

  • Leasing Agent

    1 week ago

    Kitchener, Ontario, Canada Cacoeli Living Inc. Full time

    Cacoeli is looking for a leasing agent to professionally and courteously handle all prospective resident inquiries for residential properties in the Kitchener/Waterloo/Cambridge area. Top applicants are enthusiastic, organized multitaskers with superior communication skills.Qualifications: Minimum Grade 12 education, with direct sales experience an asset;...