Full Time Customer Service Rep

2 weeks ago

Edmonton, Alberta, Canada FunEx Head Office Full time

Full-Time Customer Service Lead
We are looking for
fun, friendly and outgoing people to join our team.


You'll need excellent communication skills, both written and spoken, as well as the ability to multi-task and deal with many balls in the air.

Attention to detail is essential. We don't believe in micro-managing, so you'll need to be a self-starter.


Because we're in the business of fun, the vast majority of interactions with customers are relaxed, friendly and relatively easy.

There's no hard selling or constant complaints here thankfully

What does a Customer Service Team Member do?

  • Oversee online bookings
  • Collect payments over the phone and online
  • Respond in real time to online chats
  • Other tasks as needed

About Us
We have core values that help define who we are and why we're here

They are:

  • Fun & Exciting
  • Safety Always
  • Innovation and Growth
  • Bad Ass Products
  • Give A Shit
  • Awesome Customer and Employee Experience
  • Community Give Back

Specifics
Hours hours a week

Schedule - Scheduled as needed throughout the week, no set days off

Location - South Edmonton, Ave

Anticipated Start Date - ASAP

Compensation - $16-18/hour based on experience

Not to mention all the free laser tag you can play

Who is the role NOT for?

  • Anyone who is unreliable or not dependable. We're a small organization, so when someone decides not to come to work on Sunday because they partied too hard on the Saturday, it really hurts everyone.


Don't be put off by these things though Hopefully you're the kind of person who looks at those and says "yeh, I hate those people too, I'm not like that, I'm awesome".

In which case, read on and apply

Must Have Experience

  • Previous Customer Service Experience
Dealing with the public isn't for everyone, so we need you to have had customer-facing roles in the past and know that you enjoy helping customers

  • Previous Phone Experience

Again, it's not for everyone, so we're looking for someone who has had to talk to customers on the phone in a previous role.

It doesn't have to have been the focus of the job, but we don't want this to be the first time you've talked to people on the phone.

Don't worry though, we don't make sales calls or have angry customers calling us

General Requirements

  • Genuine empathy for others, with a desire to understand and help
  • Very coordinated and doesn't let things "slip through"
  • Excellent computer and internet skills
  • Happy, friendly and outgoing, with a positive "can do" attitude
  • Flexible and adaptable
  • Excellent communication skills (written and oral)
  • General awesomeness

Additional Requirements

  • Live in Edmonton or the surrounding area
  • Easily able to get to our location (Reliable way to get to work. We have free parking, bussing is difficult so please check the routes, we don't want you to have to bus for 2 hours)
Also, tell us if you're a dog or cat person (this it to see who reads everything....). If you can't do these simple things, you're not good at following directions, and that's a problem...

We genuinely look forward to hearing from you

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