Senior Information Management Analyst

1 week ago

Calgary, Alberta, Canada Urban Legal Recruitment Inc. Full time

Our client is a high profile and highly respected large Calgary law firm who is looking to add a Senior Information Management Analyst to their team. The Senior Information Management Analyst plays a crucial role in ensuring efficient records and information management practices are developed and maintained within the firm. In addition to efficiently carrying out day-to-day records management responsibilities related to retrieval, compliance, and maintenance for internal and external clients, this role also leads the development and maintenance of records and information management practices, procedures, policies, and systems.

Duties and Responsibilities:

The Senior Information Management Analyst has the responsibility to complete the following duties:

Document Management

  • Serve as a subject matter expert in Matter-centric design and the iManage Work 10 DMS applications (Work 10, IRM, iManage Share, iManage Drive);
  • Administer security requests in the document management system including additions, deletions, ethical wall creation and all related processes and procedures;
  • Serve as the primary contact for security issues and monitoring of document management activities in the iManage database applications;
  • Collaborate with IT and other teams to safeguard sensitive information;
  • Provide expertise through technical support, consulting, and problem-solving with lawyers and legal support staff on document and records management use cases and requirements;
  • Assist staff with access and retrieval to documents and content available in the document management system;

Record Organization and Scanning

  • Ensure records comply with relevant regulations and legal requirements;
  • Oversee records stored in our offsite storage facility;
  • Create and maintain procedures associated with the document management system and scanning applications including Work 10, IRM, iManage Share, iManage Drive and Kofax;
  • Collaborate with legal teams to address specific record and information needs;
  • Assist as required in the filing of active files onto shelving units in Central Files;
  • Project management of scanning initiatives within the Firm, including creation of processes based on best practice, resource allocation, collaboration with other departments, and oversight;
  • Assist with the prototyping of new record series (i.e., minute books) that are being requested to be scanned;
  • Act as backup resource for requests of materials in the security vault and wills cabinets;
  • Act as backup resource for conflicts, limitations and confidential projects monitoring;
  • Assist as required with the packing and inventorying/indexing of inactive files for transfer to a commercial storage vendor;

Continuous Improvement:

  • Evaluate and test client software upgrades in databases with connections with records management databases including, but not limited to, iManage;
  • Actively monitor for industry trends and identify opportunities for process enhancements and efficiencies;
  • Lead regular audits to maintain data accuracy; and
  • Other duties and responsibilities as required.

Education & Qualifications:

  • Post-secondary education in Information Management, Database Administration, or similar;
  • 5+ years' experience in records management or related areas (information management, library, etc.);
  • In-depth understanding of records management practices and principles;
  • Technologically competent and comfortable with administering databases for records and user information;
  • Experience and/or administrator knowledge of iManage's records and document management softwares are an asset;
  • Fast and accurate typing skills; and
  • Ability so safely lift 15kgs.

Required Skills & Personality Traits for Success:

  • Exceptional technical expertise: Knowledgeable, experienced and skilled in records and information management fundamentals. Keeps abreast of industry trends and innovations, and actively translates knowledge into added value .
  • Problem solving and decision making: Ability to identify problems, solve them, act decisively, and show good judgement.
  • Collaboration: Effectively builds and conserves relationships with team and stakeholders to build bridges, reach consensus, and align toward shared objectives;
  • Ownership and Initiative: Demonstrates responsibility, accountability, and commitment to achieving goals. Takes initiative, follows through on tasks, and ensures successful outcomes. Assumes ownership of both successes and failures, learning from experiences to drive continuous improvement.
  • Customer Orientation: Provides exceptional customer service to both internal and external clients of the Firm.
  • Organization: Exceptionally effective at planning ahead, organizing, and prioritizing.
  • Change agility: Adaptable; embraces need for change and able to modify behavior as appropriate.
  • Communicates Effectively: Exceptional written and oral communication skills; ability to communicate effectively with individuals at all levels in the organization.
  • Exceptional attention to detail and accuracy: Work product is consistently thorough and free of mistakes.

If this sounds like the role you have been looking for, then we want to see your Resume You can forward your Resume in confidence to Shona Tischner at

We guarantee discretion and confidentiality.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.


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