Guest Service Rep

1 week ago

Orillia, Ontario, Canada Fairfield by Marriott Inn & Suites, Orillia Full time

SUMMARY:

We are looking for an energetic and exceptionally friendly individual to join our team as a PT Guest Service Rep and Night Auditor shifts per week / 2 which would be audit shifts)

RESPONSIBILITIES:

NIGHT AUDITOR

  • Corrects errors and discrepancies on any guest accounts and resolves guest issues to the guest's satisfaction.
  • Balance credit card, cash, room charges, telephone, laundry and all other postings as required.
  • Runs the night audit final after ensuring all revenues are in balance.
  • Effectively answers internal/external guest calls in a timely manner.
  • Describes and sells accommodation and facilities; upselling where possible.
  • Quotes rates and enters detailed and accurate reservations for individuals and group blocks.
  • Checks VIP and elite member arrivals and prepares accordingly.
  • Check in/out of guests and any follow up calls required.
  • Respond and resolve guest complaints regarding reservations or room assignments.
  • Work closely with GSM and Bookkeeping Supervisor on any audit discrepancies.
  • Check room availability at other hotels when the hotel is fully booked.
  • Relays effectively any guest maintenance concerns, housekeeping concerns, or F&B concerns to the appropriate departments, and follows up to ensure that these concerns are dealt within a timely manner.

GUESTS SERVICES REPRESENTATIVE

  • Create, Modify, or Cancel guest reservations, and check guests both in and out of the hotel.
  • Process credit cards, debit cards, and cash; ensure all final account balances are settled accurately.
  • Respond quickly to online Marriott Cases created by guests, associates, and Marriott head offices.
  • Effectively answer internal/external guest calls in a timely manner, and follow up on all requests promptly.
  • Describe and sell accommodations and facilities; upselling whenever possible.
  • Complete Pre-Arrival planning to help exceed the guest's expectations and provide them with a great experience.
  • Provide guests with follow up calls after check in to ensure they have everything they need and are happy.
  • Address guest complaints promptly regarding any issues with their stay. Notify managers if follow up is required.
  • Work closely with GSM and GSA's to deliver great experiences for our guests.
  • Relays effectively any guest maintenance concerns, housekeeping concerns, or F&B concerns to the appropriate departments, and follows up to ensure that these concerns are dealt within a timely manner.
  • Additional duties as required by management

QUALIFICATIONS:

  • Exceptional Microsoft Excel and Word knowledge.
  • Exceptional energy and professionalism.
  • Ability to adapt in a fast paced constantly changing environment within a dynamic work schedule.
  • Ability to take initiative within guidelines.
  • Attention to detail, order and cleanliness.
  • Ability to multi task.
  • Possesses effective communication skills and exceptional phone manners.
  • Ability to work with and understand financial information and basic arithmetic functions.
  • Can type quickly and accurately.
  • Is open and accepting of a flexible schedule, such as weekends and holidays as required.
  • Knowledge of a hotel Property Management System.
  • Previous Front Office experience is an asset.

Job Types:
Part-time, Permanent

Part-time hours: 24-40 per week

Salary:
$16.22-$17.25 per hour

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Work Location:
One location

  • Guest Services Agent

    1 week ago

    Orillia, Ontario, Canada Quality Inn & Conference Centre Full time

    Quality Inn & Conference Centre is a small business in Orillia, ON. We are agile and innovative.Our work environment includes: Wellness programs Onthejob trainingPosition Summary: Represents the hotel to the guest throughout all stages of the guest's stay and upholds the hotel's commitment to hospitality and exceptional customer service. Checks front office...

  • Guest Services Agent

    1 week ago

    Orillia, Ontario, Canada Quality Inn & Conference Centre Full time

    Quality Inn & Conference Centre is a small business in Orillia, ON. We are agile and innovative.Our work environment includes: Wellness programs Onthejob trainingPosition Summary: Represents the hotel to the guest throughout all stages of the guest's stay and upholds the hotel's commitment to hospitality. Checks front office accounting records for accuracy...

  • Guest Service Representative/housekeeping

    1 week ago

    Orillia, Ontario, Canada Comfort Inn Orillia Full time

    THE OPPORTUNITY:GUEST SERVICE REPRESENTATIVE / HOUSEKEEPING ROOM ATTENDANTREPORTS TO GENERAL MANAGERTHE COMPANY:Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.Our company culture...

  • Guest Attendant

    1 day ago

    Orillia, Ontario, Canada Atrium Retirement Residence Full time

    "How do you live in the moment?"We are passionate about 'Making Every Moment MatterTM." We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are...

  • Food Service Worker

    1 month ago

    Orillia, Ontario, Canada Compass Group Canada Full time

    What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer...

  • Food Service Worker

    4 weeks ago

    Orillia, Ontario, Canada Compass Group Canada Full time

    What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer...

  • Night Audit Immediate Start

    1 week ago

    Orillia, Ontario, Canada Quality Inn & Conference Centre Full time

    Position Summary:Represents the hotel to the guest throughout all stages of the guest's stay and upholds the hotel's commitment to hospitality. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks revenues, occupancy percentages, and other hotel statistics....

  • Breakfast Attendant/housekeeping Room Attendant

    1 week ago

    Orillia, Ontario, Canada Comfort Inn Orillia Full time

    THE OPPORTUNITY:BREAKFAST ATTENDANT/HOUSEKEEPING ROOM ATTENDANTREPORTS TO GENERAL MANAGERTHE COMPANY:Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices.Our company culture is built on collaboration....

  • Store Associates

    1 week ago

    Orillia, Ontario, Canada MBI Brands Full time

    At Fat Bastard Burrito Co, voted GTA's #1 Burrito, we are obsessed with Burritos, and love what we do. We wanted to take the Toronto burrito scene to the next level, so we created our own unique flavours and toppings. Fat Bastard Burrito offers a broad menu exclusive to burritos, quesadillas and tacos.We are looking for energetic and motivated individuals to...

  • Team member-Night Shift, Full time and Part

    1 week ago

    Orillia, Ontario, Canada Tim Hortons Full time

    Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the...

  • Front Desk Agent

    1 week ago

    Orillia, Ontario, Canada Best Western PLUS Mariposa INN & Conference Centre Full time

    Hotel Experience Is Required for Applicants, with Weekend and Weekday Availability as a requirement.One or more year's of experience of hotel guest services or front desk is is an asset but not a requirement.Attention to detail when handling transactions and the handling of hotel and guest information is key; following PCI compliance.Staff members will be...

  • Outlet Greeter

    1 week ago

    Orillia, Ontario, Canada EightSix Network Full time

    Job Description Job Type: Part-Time Wage: $17.34 Job Title/Classification: Outlet Greeter Department: TBD Employment Type: Part-Time Shift Assignment: TBD Wages: Start Rate: $17.34; -Hour Rate: $19.51; 1-Year Rate: $21.68 # of Vacancies: 2 Who We Are Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified...

  • Maintenance Supervisor

    1 week ago

    Orillia, Ontario, Canada Quality Inn & Conference Centre Full time

    POSITION TITLE: Maintenance Supervisor / Handyman / Shift OperatorREPORTS TO: General Manager***: Supervises the day to day maintenance items as well as larger projects. Ensures that all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all departments on a...

  • Front Desk Agent

    1 week ago

    Orillia, Ontario, Canada Best Western PLUS Mariposa INN & Conference Centre Full time

    Hotel Experience Is Required for Applicants, with Weekend and Weekday Availability as a requirement.One or more year's of experience of hotel guest services or front desk is is an asset but not a requirement.Attention to detail when handling transactions and the handling of hotel and guest information is key; following PCI compliance.Staff members will be...

  • Housekeeping Team Lead

    1 week ago

    Orillia, Ontario, Canada Quality Inn & Conference Centre Full time

    Job title: Housekeeping Team LeadReporting to: Housekeeping SupervisorResponsibility for others: Housekeeping staff, Cleaners, and Laundry StaffOverall purpose: To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards.MAIN DUTIES AND...

  • Summer Assistant Cook

    1 week ago

    Orillia, Ontario, Canada Fern Resort Ltd Full time

    About FernFern Resort has been growing since it began in 1895. Celebrating 128 years, the Fern Resort experience is about enjoying yourself the way you did when you walked through mud puddles in bare feet as a child. Fern sets an atmosphere that allows the guest to be true to oneself. Fern Class is providing a world-class experience that is not stuffy but...

  • Hotel Houseperson

    1 week ago

    Orillia, Ontario, Canada EightSix Network Full time

    Job Description Job Type: Part-Time Wage: Start Rate: $17.03 -Hour Rate: $ Year Rate: $21.29 Job Title/Classification: Houseperson Department: Hotel Housekeeping Employment Type: Part-Time Shift Assignment 1. Day, Core, Mon/Tue OFF2. Swing, Mon/Tue OFF Wages: Start Rate: $17.03; Hour Rate: $19.16; 1-Year Rate: $21.29 # of Vacancies: 2 Posting...

  • Front Office Supervisor

    1 week ago

    Orillia, Ontario, Canada EightSix Network Full time

    Job Description Job Type: Full-Time Contract, Overnight This is a Non-Bargaining Unit position; applications from all internal applicants are welcome and will be considered and reviewed. Who We Are Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across...

  • Night Auditor

    1 week ago

    Orillia, Ontario, Canada Best Western Plus Mariposa Inn & Conference Centre Full time

    Summary:A Night Auditor is responsible for overseeing the auditing, posting, and balancing of daily & monthly financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.Qualifications:As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily...

  • Sales Coordinator

    1 week ago

    Orillia, Ontario, Canada Quality Inn & Conference Centre Full time

    _Sales Coordinator Requirements:_- 2 years of Food & Beverage Management experience required_Collaborate with senior sales staff to create and maintain sales for a Hotel & Conference Centre, along with onsite Restaurant, Bar, and Arcade. Actively seek out Sales for all above mentioned areas Establish active communication and engage with Guests to ensure...