Guest Services Agent

1 week ago

Orillia, Ontario, Canada Quality Inn & Conference Centre Full time
Quality Inn & Conference Centre is a small business in Orillia, ON. We are agile and innovative.

Our work environment includes:

  • Wellness programs
  • Onthejob training

Position Summary:

Represents the hotel to the guest throughout all stages of the guest's stay and upholds the hotel's commitment to hospitality and exceptional customer service.

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.

Tracks revenues, occupancy percentages, and other hotel statistics. Prepares a summary of cash, cheque, debit, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day. Verifies all account postings and balances made during the day. Is able to function as a Guest Service Representative especially in terms of check-in and check-out procedures.

Competencies:

  • Posts room charges and taxes to guest accounts.
  • Posts guest charges not posted during the day.
  • Transfers charges and deposits to master accounts.
  • Verifies all account postings and balances.
  • Prepares a summary of cash, cheque, debit and credit card activities.
  • Summarizes results of operations for management.
  • Understands principles of auditing, balancing, and closing out accounts.
  • Anticipates and prepares for each days checkin and checkout.
  • Responds to all guest's inquiries.
  • Acts as a communication hub for all hotel departments.
  • Uses proper telephone etiquette.
  • Knows how to operate all Front Office equipment.
  • Knows room locations, types of rooms available, room layouts and room rates.
  • Understands all Guest Service Representative procedures and hotel policies.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the Guest Services Manager and General Manager.
  • Knows all safety and emergency procedures. Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Maintains a clean and neat appearance at all times and adheres to hotel uniform policies.
  • Promotes goodwill by being courteous, friendly, and helpful to guests and fellow employees.
  • Other duties as assigned by the Guest Services Manager or General Manager from time to time.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 32-40 per week

Salary:
$15.75-$17.00 per hour

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Morning shift
  • Weekend availability

Work Location:
In person

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