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Ticketing Infrastructure and Logistics Specialist
3 months ago
Sitting within the Commercial Operations Department, Ticketing (along with Host City Rights Management, Commercial Rights Delivery, Partnerships Integration, Licensing and Retail, and FIFA Fan Festival]) aims to deliver the most engaging, innovative, and accessible FIFA World CupTM experience for all athletes, fans, partners, and the community.
Reporting organisationally to the Executive Director, Commercial Operations (FWC26 CAN), the Ticketing Infrastructure and Logistics Specialist will be a key member of the FIFA World Cup 2026TM Ticketing Team and work in close collaboration with the host country's Commercial Operations Team. This role will be responsible for the delivery of the stadium and non-stadium ticketing facilities that will service millions of ticket holders. Further, this role will oversee the implementation of the logistics strategy for all ticketing materials in the host countries.
THE POSITION The main responsibilities of the Ticketing and Logistics Specialist for the FIFA World Cup 2026TM include:
- Ensure all stadium and non-stadium ticketing facilities for the Canadian Host City Stadiums (Toronto Stadium and Vancouver BC Place Stadium) are delivered as per requirements;
- Along with other relevant functional areas determine facility designs, hardware and equipment requirements and setup plans for the Canadian Host City Stadiums;
- Support development of requirements documents, drawings as well as policies and procedures for ticketing facilities including infrastructure and IT;
- Plan and oversee the configuration and installation of physical infrastructure and IT in the ticketing facilities;
- Support Development and implement the ticketing equipment and materials logistics concept;
- Implement the ticketing equipment and material logistics concept for all ticketing materials in Canada; and
- Support ticket production and mobile ticketing projects.
FIFA World Cup 2026TM Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behaviour, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor's degree or similar level of education
- Strong event/project management skills
- Minimum of 3-5 years of work experience in Ticketing or similar
- 2 years in supervising or managing infrastructure and logistics projects
- Proven experience working in a supervisory role at international sporting events
- Experience in ticketing projects including ticket production and mobile ticketing is an advantage
- International business profile is a must
- Great communication skills, internally and externally across multiple functional areas involved in delivering the projects
- Fluent in English. French and/or Spanish proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
FIFA World Cup 2026TM is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
