Specialist, Vendor Performance

6 days ago

Oakville, Ontario, Canada FCT Full time
Sommaire de la compagnie

Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée.

FCT offre la meilleure assurance titres de l'industrie et fournit des solutions de recouvrement et d'autres produits et services aux professionnels juridiques, du crédit, de l'évaluation et de l'immobilier partout au Canada. Chez FCT, vous aurez l'occasion de bâtir une carrière intéressante. Joignez-vous à nous pour nous aider à poursuivre notre travail excitant et à exercer une grande influence sur nos collègues, nos clients et les collectivités.

Sommaire du poste

Nous sommes toujours à la recherche d'excellents talents; de personnes qui font preuve d'engagement profond envers la clientèle et le marché que nous desservons. Si vous désirez vous joindre à une entreprise qui s'est engagée envers le succès de chacun de ses employés et qui offre des défis, des objectifs et des occasions de croître, tant au niveau personnel que professionnel, dans un environnement axé sur le travail d'équipe, vous aimerez travailler avec nous Nous comprenons que la promotion d'un environnement diversifié et inclusif est essentielle au succès de nos activités, et nous y travaillons activement chaque jour.

HERE'S HOW YOU'LL CONTRIBUTE:
1.Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees, customers, and vendors.

2. Ability to appraise and determine accurate wholesale and retail values on assets in order to maximize national returns. Use and document tools like CBB, Nada, Blue books, Trader, online resources, etc.

3. Be well informed about Boats, RVs, Trailers, ATVs, Motorcycles, Standard road vehicles, tractors, and other financed securities.

4. Prepare detailed support documents.

5. Perform duties in relation to intake, repossession, transport, and skip processes according to company policies and legislative guidelines.

6. Close and invoice accounts accurately.

7. Provide information and guidance to customers in order to facilitate bringing accounts current

8. Must be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records.

9. Manage vendor performance and ensure that tasks are completed, and expectations met.

10. PPSA searches, discharges, and registrations

11. Complaint tracking and resolution

12. Third party vendor assignment and tracking. Partners include: Bailiffs, Tracers, Transporters, Auctions, dealers, lawyers, and agencies.

13. Update and prepare various reports, manipulate data, and provide meaningful insight.

14. Ability to document processes and train other employees

HERE'S WHAT YOU'LL BRING:
Education & Experience:

- University or college degree preferred
- Two (2) to five (5) years of remarketing, repossession and collections experience or combination of education and industry related experience
- Be well versed in the automotive finance lifecycle and have an understanding and interest in the automotive industry and vehicle values
- Be knowledgeable about non-standard items like: recreational vehicles, ATV's, trailers, Boats, Motors, Motorcycles, and other equipment like tractors and plows.
- Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada. Understanding of automotive sales regulations.
- Understanding of the Canadian insolvency laws and legal recovery process
- Quebec Collections and recovery experience an asset
- Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office - Advanced user experience with Excel, Word, and Outlook
- Superb oral and written communication skills in English. Bilingual French/English is an asset

**Skills**:

- Operational excellence - always looking for and suggesting process improvements
- Confidence in problem solving, negotiating and decision making
- Excellent telephone skills - experience working in a call centre environment is an asset
- Strong research abilities.
- Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.
- Strong negotiator
- Flexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessary
- Attention to detail and the ability to maintain a high degree of accuracy in a fast paced environment
- Skip trace experience an asset

VOICI CE QUI NOUS DISTINGUE:
Grâce au mentorat, à des outils novateurs et à une variété de programmes qui mobilisent et récompensent les employés, nous donnons à chacun d'eux les moyens d'exceller et d'obtenir des résultats.- Une gamme complète d'avantages sociaux comprenant d

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