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Bdc/service Appointment Coordinator

3 months ago

Toronto, Ontario, Canada Gyro Auto Group- MazdaHyundai Full time

Gyro Mazda is currently seeking a dedicated
BDC/Service Appointment Coordinator to become a valuable part of our team In the role of a Service Appointment Coordinator, your responsibilities will encompass managing scripted calls, both incoming and outgoing, and arranging as well as verifying service appointments for our esteemed customers.

Moreover, you'll play a vital role in conducting subsequent follow-up calls to ensure that customers enjoyed a top-notch experience during their service appointments.

If you possess a vibrant energy, articulate communication skills, and a genuine enthusiasm for providing exceptional customer service while embodying a "Team Player" mindset, then carefully follow the instructions provided below

INSTRUCTIONS

  • Call Gyro
  • Ask to be transferred to Sana Gulzar's voice mail.
  • Please then record a message include the following
  • First and Last Name
  • Time and Date of Call
  • Tells us what you know about Gyro and Why you would like to work with our team

Delivering the Best Possible Customer Experience. A steady dedication by all Team members is required to deliver the highest level of customer satisfaction during each and every contact. Our new Service Process is intended to ensure an enthusiastic environment for all Guests and Team members. Our mantra must be "Teamwork, Consistency, a positive attitude and serving others as our #1 priority" We ask for your full support, as we continue our steps towards developing new systems and fine tuning our processes.

Responsibilities:

  • Scheduling service appointments for clients vehicles in a courteous and efficient manner
  • Answering incoming calls
  • Confirm appointments and reschedule missed appointments
  • Directing all customer inquiries accordingly
  • Identify and escalate priority issues
  • Follow up calls
  • Assist inperson customer overflow on Service Advisor desk as required

Required Skills:

  • Previous experience in similar role considered an asset
  • Excellent verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational Skills
  • Team work
  • Multitask

Job Types:
Full-time, Permanent

Salary:
$17.00-$19.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Vision care

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift

Supplemental pay types:

  • Bonus pay

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (required)
Appointment Coordinator: 1 year (required)
Service Advisor: 2 years (preferred)

  • Dealership: 2 years (preferred)

Work Location:
In person