Customer Service Advisor

1 week ago


Nisku, Alberta, Canada Kymera International Full time
Our CASL Surface Technologies division is a corrosion and wear solutions provider with over 25 years of experience, and we are looking to add to our growing team

The Opportunity:

Reporting to the Customer Service Manager, this role is a critical liaison between CASL's operations team and our customers. In this fast-paced environment you will efficiently and effectively strive to support customer needs within our operational framework.

Responsibilities:

  • Communicate with customers regarding job updates/questions/reports.
  • Regularly liaise with Sales, Production, Technical, Payroll, and Finance departments.
  • Work closely with production teams to facilitate, troubleshoot, and expedite special requests.
  • Facilitate communication and collaboration between customers and CASL operations teams
  • Handle incoming RFQs and work orders.
  • Oversee vendor interaction and management.

Qualifications:

  • Prior experience in Sales/Customer Service and comfortable communicating to external parties.
  • Proven track record of providing timely and dependable updates and solutions for customers.
  • Technical training/postsecondary courses are considered beneficial, but are not required.
  • Experience in mining, oil & gas, and similar industries are considered beneficial, but are not required.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and quality
  • Ability to manage and prioritize in a fastpaced environment.
  • Ability to work effectively with people at all levels in an organization.
  • Proficiency in Microsoft suite of programs (Word, PowerPoint, Excel, Outlook, PowerBI, Teams)

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Work Location:
In person

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