Full Time HRc Case Manager

7 days ago

Brantford, Ontario, Canada The Salvation Army Full time

KEY RESPONSIBILITIES:

Program

  • Provides a range of individual/family, group, and community interventions to address homelessness and to reduce the risk of homelessness, including but not limited to shortterm crisis intervention, ongoing case management, training and education, and community development and networking.
  • Interviews, assesses, and verifies urgency of situation and collaboratively problem solves with individuals and families who are homeless/atrisk of homelessness, responding with appropriate housing, basic needs, and other supports; Assesses personal and family circumstances (e.g., health, finances) in order to provide intervention and/or referral to appropriate community resources.
  • Explores options with clients and problem solves to avoid eviction and to make appropriate referrals and followup; Advocates with professionals and community agencies on behalf of the individuals and families (may include shortterm and longerterm interventions); Provides mediation between landlords/utility companies and tenants so that current tenancies can be maintained as appropriate.
  • Management, and Outreach/Housing Search Assistance; Assists tenants to maintain eligibility for Rent Subsidy by explaining rent subsidy eligibility requirements. Assists tenants to obtain, complete and submit verification of income forms and documentation or Internal Review requests (liaises with OW/ODSP for completion of required documentation, etc.)
  • Facilitates case conferences and community meetings, provides skill building opportunities, and educates tenants on their rights and responsibilities as well as on local community resources and services that may be of assistance.
  • Develops and maintain networks and positive relationships with community agencies services and programs to stay current on available resources and represents the Housing Resource Centre by educating community on services and the housing needs of lowincome residents.
  • Identifies service issues/gaps/needs and brings to the attention of Program Services Manager in timely manner and participates in the development and implementation of appropriate processes for effective and efficient program delivery; Participates in selfevaluation of performance to enhance effectiveness and program delivery.

Financial and Administration

  • Prepares and/or inputs appropriate forms, monthly statistical recording, and reporting, and maintains case notes; Communicates continually and effectively with team members and is an active and cooperative team member; Participates at staff meetings, inhouse training and in ongoing development of relevant skills/knowledge.

Community Outreach

  • Promotes Healthy Communities by working with existing (or developing) Community Resource Centers (or neighborhood associations) to encourage involvement in recreational and social activities, promoting positive citizenship in the housing community, pride in the community, reduction in vandalism, and mediating social conflicts, where appropriate.
  • Prepare, deliver, and promote programming throughout the community through program flyers, promotional materials, and community presentations.
Perform other duties as required.

WORKING CONDITIONS:

This is a
permanent full-time position with
37.5 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a 1⁄2 hour unpaid meal break.

Shift:
Monday to Friday 8:30 am to 4:30 pm.

  • Schedule may vary according to requirements of responsibilities some weekend and evening work may be required.
  • Ability to lift/move up to 20 lbs.
  • Some travel required.
  • May work with potentially aggressive clients.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • A postsecondary degree in Social Work or another related social science, or equivalent education.
  • Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.
  • Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

  • Minimum of two (2) years of prior related experience as a Case Manager working with marginalized clientele in a social service setting.
  • Demonstrates skilled knowledge in conflict resolution/mediation, nonviolent crisis intervention, and strengthsbased interventions with diverse populations and stakeholders, including vulnerable and marginalized populations.
  • Experience in statistical gathering, report writing, and case recording, as well as mathematical ability to calculate and analyze eligibility for entitlement; Education and experience in research and program evaluation considered an asset.
  • Working knowledge of pertinent provincial and federal legislation and guidelines related to mental health, income support programs, employment and the Housing Services Act, the Residential Tenancies Act,

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