Business Analyst and Project Support

1 week ago

Burnaby, British Columbia, Canada PHSA Full time

Business Analyst and Project Support
PHSA Corporate

Burnaby, BC


In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA.

As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.


The Business Analyst and Project Support leads the analysis and documentation of business requirements to support projects for designated programs/services.

Works in close collaboration with other stakeholders to develop business systems enhancements, business solutions, or business processes.

Functions as a Subject Matter Expert (SME) to the project team by performing gap analysis of systems and business process mapping including the identification of linkages to other business systems.

Provides key contributions to the development of solutions to ensure that business processes and/or project deliverables are consistent, accurate, and timely.

Participates in and contributes to strategic planning.

Develops project plans for the design, development, and implementation of new business processes, and supports the transition from current systems, practices and processes to an integrated system, common practices, and standardized processes with current or improved functionality.


What you'll do

  • Ensure key results are achieved in accordance with the project plan by analyzing current business systems and processes, generating ideas and formulating recommendations/options, and supporting members of the project in reaching decisions that are within project scope and timelines.
  • Implement or contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle.
  • Support the Manager/Team Lead by providing regular updates on the progress as well as any areas of risk associated with the completion of the project both within the project scope and the timeline.
  • Provide professional expertise to staff, departments, stakeholders, and guidance regarding standard process for project management.
  • Lead and participate in the analysis, acceptance criteria definition, development, testing, training, implementation, and maintenance phases of assigned projects.
  • Review, analyze and define current/future state processes and contributes to the development of specifications and testing for all identified development, system modifications, and installations.
  • Provide user support, advice and guidance, and orientation in situations that require interpretation and judgement.
  • Develop content, as required, for training modules, delivers training, and provides and guidance to system users and department staff.
  • Develop and maintains online course content as required.

What you bring

  • A level of education, training, and experience equivalent to a Bachelor's degree in Health Information Science, Computer Science, or a related discipline, plus five (5) years recent related experience which includes project planning, analysis and implementation. Public Service and Health Sector experience and knowledge an asset.
Skills & Knowledge

  • Demonstrated ability to carry out business process mapping and fit gap analysis.
  • Excellent interpersonal, oral, and written communication skills with the ability manage multiple interactions with multiple groups while working on multiple issues at the same time.
  • Superior analytical, problemsolving and system analysis skills.
  • Proven ability to plan and execute projects with stringent timelines.
  • Ability to work effectively as part of a team.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course,

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