Customer Care Representative

1 week ago

Toronto, Ontario, Canada Wakefield Canada Full time
Wakefield Canada Inc.

is an industry leading Canadian company that manufactures, distributes and markets category-leading products for the automotive, commercial heavy-duty, and industrial markets including Castrol, the #1 brand of passenger car motor oil in Canada, and the "Super Clean" cleaner-degreaser brand.

Wakefield Canada Inc. has an opportunity for a Customer Care Representative for the afternoon shift - 11am to 7:30pm.

This is an exciting role where you will be responsible for providing courteous, efficient, and prompt service to Wakefield customers.

In this role, you will manage inbound and outbound communication to customers, building strong relationships with customers and sales partners to help grow the business.


In this Role, you will:

  • Provide sales support to customers to support revenue growth.
  • Engage in outbound calling to customers. Work in support of customer retention, qualification of lead efforts, and revenue generation.
  • Problem solve and provide the right solutions to customers.
  • Find additional opportunities with customers, advising them on a range of products that can meet their needs.
  • Process customer orders ensuring order management accuracy.
  • Utilize the CRM system for reporting on customer inquiries and events.
  • Provide support with a variety of customer account administrative tasks including new account set up, credits and rebilling

we are looking for someone who has:

  • Post-secondary diploma or degree.
  • A minimum of 2 years Inside Sales or Customer Service experience.
  • Experience working in a B2B, consumer goods environment is an asset.
  • Results focused and action oriented individual.
  • Strong customer focus.
  • Excellent written and verbal communication skills.
  • Proven ability to multitask and prioritize.
  • Must be flexible and able to adapt quickly to new systems and procedures.
  • Excellent computer skills including Microsoft Office Suite. Strong Excel skills and experience with a CRM system (ideally Salesforce).
  • Bilingual (English and French) an asset.
Reasonable accommodations are available during the hiring process. If you require special assistance or accommodation, please contact Human Resources at

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