![Phoenix Digital Health Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Manager
1 week ago
You'll be at the core of Phoenix's growing Customer Experience (CX) team, enhancing men's health services.
- You will play a crucial role in Phoenix's CX, handling various customer touchpoints.
- Support the customer success team by addressing inquiries effectively.
- We seek a skilled communicator with exceptional organizational and interpersonal skills, capable of leading a small team amidst a dynamic setting.
Requirements:
- Prior experience in personalized customer support.
- Passion for men's health and a personal interest in the field.
- Enthusiasm for managing a growing CX team and ensuring top-notch customer satisfaction.
Responsibilities:
- Represent the Phoenix brand with exceptional customer service through various channels.
- Proactively manage customer relationships and address inquiries promptly.
- Develop and document efficient processes to enhance team productivity and ensure consistent customer experience.
- Act as the primary point of contact for customer inquiries, providing timely resolutions.
- Lead and support the growing CX team, advocating for customers across all departments.
Phoenix utilizes advanced software and platforms to deliver top-tier healthcare services to Canadians nationwide.
Join our fun and dedicated team local to Toronto, located in Downtown Toronto.
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