Customer Experience Manager

1 week ago


Toronto, Ontario, Canada Phoenix Digital Health Inc. Full time

You'll be at the core of Phoenix's growing Customer Experience (CX) team, enhancing men's health services.

  • You will play a crucial role in Phoenix's CX, handling various customer touchpoints.
  • Support the customer success team by addressing inquiries effectively.
  • We seek a skilled communicator with exceptional organizational and interpersonal skills, capable of leading a small team amidst a dynamic setting.

Requirements:

  • Prior experience in personalized customer support.
  • Passion for men's health and a personal interest in the field.
  • Enthusiasm for managing a growing CX team and ensuring top-notch customer satisfaction.

Responsibilities:

  • Represent the Phoenix brand with exceptional customer service through various channels.
  • Proactively manage customer relationships and address inquiries promptly.
  • Develop and document efficient processes to enhance team productivity and ensure consistent customer experience.
  • Act as the primary point of contact for customer inquiries, providing timely resolutions.
  • Lead and support the growing CX team, advocating for customers across all departments.

Phoenix utilizes advanced software and platforms to deliver top-tier healthcare services to Canadians nationwide.

Join our fun and dedicated team local to Toronto, located in Downtown Toronto.



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