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Janitorial Services Innovation and Optimization
3 months ago
Job Title:
Janitorial Services Innovation and Optimization Manager
Job Description Summary:
The Manager, Service Innovation & Optimization, is responsible for assisting with developing and innovating the company's janitorial services offering, including but not limited to, infection control strategies, commercial and industrial cleaning/sanitation, and ultra-clean/controlled environments.
The responsibilities include development and compliance with service delivery standards, development, and implementation of the janitorial business plan, including specific objectives to build innovative strategies designed to deliver market share growth, profitability, and client retention.
The person filling this position works closely with senior members of operations, business development, and company leadership - interacting directly with clients and prospective clients to understand needs and opportunities essential for competitively positioning our janitorial offering.
Understanding of advanced operational practices and capabilities in cleaning and infection management are also required.- The Manager, Service Innovation & Optimization _reports to the Sr.
Product and Service Offering Management
- Assist with the development and continuous improvement of the company's janitorial strategy in conjunction with operational and Service Innovation and Optimization leadership.
- Lead the deployment of the offering value proposition and service standards. Maintain and govern the key performance indicators that support the strategy.
- Assist with developing and deployment of business plans to address infection control, ultraclean, and general cleaning services.
- Develop and maintain _sanitation standard operating procedures_ based on company guidelines and regulations.
- Identify unmet needs in the marketplace and develop strategies to expand or launch offerings.
- Determine the market value for service line components and deploy pricing strategies to support profit optimization and market competitiveness.
- Develop a reference library for account personnel to use when delivering service.
- Support Business Development (working with Business Development/Marketing/Client Solutions)
- Develop standardized methodologies for client solutions, service delivery, pricing, and proposing the cleaning and janitorial offering.
- Develop the champions for the Cleaning & Infection Management Services service line by facilitating the Cleaning & Infection Management Services Community of Practice.
- Support Brand Awareness by positioning the company and team as janitorial industry experts.
- Participate in industry organizations, including membership, conferences, speaking engagements, white papers, and certifications.
Innovation
- Identify and introduce to the business innovative solutions, tools, and practices. Embed as appropriate in standard service offering and work with MarCom to promote the evolution of the offering.
- Harvest the innovative practices that are captured from the field and broadly distribute approved ideas to the operations team.
- Implement a site Innovation Lab that showcases the company's janitorial product and services offering.
- Identify and vet leading edge cleaning and infection control technologies, assessing market demand and commercial viability. Prepare detailed business and marketing plans for adoption of innovative technology.
- Provide a Training Framework for Operations to execute to assist with the rollout of the new technologies and programs. Facilitate training through vendor forums and create documentation which can provide a solid training tool to the field ensuring adoption and success with these innovations and programs.
- Help drive valueadded services from key vendors.
- Define service offering and value proposition for customers seeking a variety of janitorial service offerings.
- Assist sales effort by working with the team to develop value propositions for client solutions.
- Develop and implement standardized methodologies and plans for service offering execution, tracking, monitoring, and quality
- Design and implement staff deployment planning in support of organizational growth
- Develop and implement processes to support account teams (fulltime, limited, parttime/scheduled, and ondemand)
Supervisory Responsibilities
Mentor/coach janitorial teams on sanitation, general cleaning and some industrial cleaning; adherence to chemical safety policies; strict process controls and enforcement of PPE compliance.
Qualifications
The requirements listed below are representative of the knowledge, skill, and ability required.
Education and Experience
- Eight to ten years' experience in the cleaning services industry, with at least five years in a management position.
- Experience in collaborating in a highperformance team environment to achieve
