Business Systems Analyst
2 weeks ago
We are looking for a resourceful IT Deskside Professional to join us as Business Systems Analyst to support the Property Management Team manage its IT Infrastructure effectively and efficiently.
The role is critical and will involve supporting End-User IT requirements and providing daily support for YARDI, property management tool as well as reporting, information management, risk management, change management & effective knowledge management required from time-to-time.
This is a remote based which requires someone to be self motivated, work independently and be flexible as you may need to work across various time zones.
Frontline team member to support end users with Yardi system as well as handle both hardware and software queries and technical issues for the property management teamPrepare and maintain user manuals for Yardi users and guide users with simple, step-by-step instructions and periodic training as required
Evaluate current Yardi environment and recommend improvements and enhancements
Lead the planning and implementation of Yardi platform improvement projects
Guide the plug-in/hotfix process including writing test scripts, oversee testing and post-update evaluation
Troubleshoot Yardi issues brought forward by end users and develop solutions
Stay current on new offering from Yardi and evaluate for usefulness in our environment
Analyse Yardi's ability to perform ongoing client reporting requirements as a solution
Prepare and manage deployment of laptops and phones as needed
Address user tickets regarding hardware, software and networking
Work and learn in a cutting-edge technical environment and be the Yardi SME for integration with other software
Collaboration with large Infrastructure support team to execute/implement companywide project plans
Partner with the Infrastructure teams on special projects.
Collaborate with company central Infrastructure Support team.
Co-ordination and troubleshooting with support vendors for Server and network
Assistance in Onboarding/Exit process of employees
Additional duties as assigned
Bachelor's degree in Computer Science Background with 2-4 years of Experience in IT Deskside Support and Management
IT Based Certifications preferred, and Project management experience would be an asset
Experience with Yardi 7S core, additional modules, Cafes and Elevate suite of products and/ or other Property Management technology
Strong knowledge on IT Deskside and Management activities including handling a ticket tool, MS office and other desktop related issues
Ability to trouble shoot and problem solve
Excellent communication skills and superior proactive customer service skills
Exceptional attention to detail
Strong interpersonal skills with the ability to engage and communicate with our clients and diverse employees
Willingness and ability to learn new technologies
Bilingual in English and French is considered an asset
This is a remote based which requires someone to be self motivated, work independently and be flexible as you may need to work across various time zones.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
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