Bilingual Patient Services Specialist
1 week ago
The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty.
The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.
Responsibilities:
- The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
- Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
- Conduct information and conduct patient financial assessment eligibility based on program guidelines
- Provide responses to general inquiry calls based on information provided as part of the program materials
- Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
- Proactively monitor the patient's file to ensure that reimbursement and financial assistance renewals are done in a timely manner
- Process documents supporting the patient's care, including infusion reports, lab results, copays
- Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
- Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
- Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
- Adverse Events reported within twentyfour hours of receipt and any other Key Performance Indicators established as the Program level
Minimum Requirements:
- Typically requires 5 + years of related experience
Additional Skills:
- Experience in the healthcare, pharmaceutical or insurance industry would be an asset
- Strong customer service, communication, problem solving skills required
- Comfortable working in a contact center environment
- Team Player
- Postsecondary education or equivalent
- Organized with a high attention to detail
- Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
- The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible
McKesson touche la vie des patients en œuvrant dans pratiquement tous les aspects des soins de santé dans le but d'améliorer la santé en général.
L'entreprise propose plus de produits dans 12 centres de distribution et assure la distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de soins de longue durée, cliniques et établissements partout au Canada.
Toutefois, McKesson Canada est beaucoup plus qu'une entreprise de distribution.Elle a automatisé 2 500 pharmacies de détail et distribue chaque année plus de 100 millions de doses de médicaments grâce à ses solutions d'automation.
Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et à la sécurité des soins de santé au profit de tous.
améliorer la vie des gens et faire progresser les soins de santé. Travailler ici représente une occasion d'édifier une industrie qui est vitale pour nous tous.
Le spécialiste des services aux patients fait partie intégrante de l'équipe des Services aux patients et est responsable de la coordination et de la prestation des services liés aux programmes de soutien aux patients offerts par les Services spécialisés McKesson.
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