Visual Merchandiser

2 weeks ago

Ottawa, Ontario, Canada H&M Full time

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials.

Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Sales and Profit

The Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook.

Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines.

The role will execute floor moves based on those joint decisions.

Fashion Knowledge

  • Ensure you are up to date with current fashion trends
  • Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards
Direct Customer Service

  • Ensure you meet customer expectations on direct service according to H&M standards.
  • Support the store to achieve an excellent customer experience.
Indirect Customer Service

  • Follow up the H&M Visual Identity through the implementation of the Commercial Handbook and secure wellstyled mannequins in windows and instore.
  • Create a clear red thread from windows to Aarea with wearable buying suggestions.
  • Ensure highquality garment presentation every day together with the store team
  • Maintain clear customer flow through fixture placement and navigation in line with H&M standards
  • Launch and maintain all sales campaigns and activities on time and according to H&M standards.
Commercial Routines

  • Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.
  • Adapt the store planning according to store needs and budget from the Commercial plan.
  • Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.
Visual Store Operations Routines

  • Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
  • Complete all sales floor and window morning routines daily before the store is open
  • Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
  • Keep visual room organized and safe.
  • Keep all Visual materials in the store current and share information with the team on seasonal changes.
  • Paint & maintain the windows as necessary.
People and teams

The Visual Merchandiser will support the Store team to enhance customer and working experience in-store through coaching and development.

Together with the Store Management team, the Visual Merchandiser will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

  • Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
  • Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
  • Identify future Visual Merchandiser talent for succession.
Communication and Legal Requirements

  • Ensure that all communication in the windows and on the sales floor complies with local legislation.
Security

  • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
  • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store
Why You'll Love Working for H&M

  • Dynamic, teamdriven work environment with a group of unique, diverse, and kind individuals.
  • Endless growth & development opportunities
  • Dress your personality. We encourage you to dress your personality all day, every day.
  • Did we mention our discount at H&M, &Other Stories, and COS?

Qualifications

  • Inclusive, positive, creative, and willing to learn on the job
  • Passionate for customer service and helping people find their style
  • A multitasker who enjoys working in a fastpaced environment with an eye for detail
  • 12+ years of transferrable experience welcome
  • You have the ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool
  • Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups
  • Must be able to work a flexible work schedule, including nights and weekends
  • May be required to travel to support other stores

Additional Information

EEOC Code:

SLS

  • This job posting highlights the most critical responsibilities and requirements of the job. It's not allinclusive. There may be additional duties and responsibilities assigned for this jo

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