Client Service Manager

1 week ago

Mississauga, Ontario, Canada LRI Invest Full time


The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers.

Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services.

The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition.

Service is now delivered by over 10,000+ staff across 50+ offices. The Apex Group administers circa $2.3 trillion in assets, including the investments of some of the largest funds and institutional investors in the world

Client Service Manager - LoanAdministration - Middle Office Operations

The Role & Key Responsibilities:

  • Asset administration: Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including
  • Asset setup
  • Asset Maintenance and reconciliation
  • Liaising with 3rd party brokers/custodians/agents
  • Processing agent notices
  • Processing corporate actions
  • Entering and settling trades as required
  • Preparing and assisting with various reports required by internal teams
  • Other duties assigned by Management
  • Cash/

Position Reconciliation:
Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including

  • Preparing daily reconciliation of cash transactions
  • Preparing daily reconciliation of Apex/Client positions
  • Ensuring aged breaks ( over 7 days ) are addressed and escalated
  • Processing and reconciling data in various systems
  • Actively researching discrepancies with various agents and internal teams
  • Preparing and ensuring all Reporting is issued within the required timeframes
  • Preparing and assisting with various reports required by internal teams
  • Other duties assigned by Management


 Support Loan Admin
  • Middle Office Group:
  • Lead and participate in weekly client meetings /new onboards and ensure minutes are noted and follow up items are closed out.
  • Work with the local CRM to ensure monthly operational calls are scheduled and agenda items are monitored and closed out.
  • Ensure all deal procedures and report checklists are completed.
  • Ensure KPI reports are monitored and reviewed regularly to ensure they are adapted/updated in line with the business requirements.
  • Work with the admin team to ensure clients breaks both cash and positions are pushed and assisted where required.
  • Ensure all monthly deliverables are in line with our SLA and if not record and note clearly the reasons,
  • Work closely with senior managers to identify and streamline operations where greater efficiencies can be implemented.

Skills Required:

  • Degree in Accounting/Finance, or a relevant qualification
  • Extensive knowledge of CLOs/CDOs/Credit Funds
  • Understanding or knowledge of various security types Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc.
  • Understanding of trade lifecycle
  • Knowledge and experience with settlements including DTCC & Euroclear
  • Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite), Geneva, Aladdin preferred

Role-Specific Competencies/Skills:

  • Strong communication and analytical skills
  • Strong organisational skills
  • Accurate and acute attention to detail
  • Adaptability able to change tasks quickly as business needs dictate
  • Uses discretion when dealing with sensitive and confidential information
  • Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience
  • Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly
  • Selfmotivated
  • Punctuality

What you will get in return:

  • A high level of visibility within a large organisation on an upwards trajectory
  • The ability to define marketing processes to drive innovation and have a tangible impact on the business
  • Be part of a dynamic and fastpaced team that makes a genuine impact on revenue and sales pipeline.
  • Exposure to all aspects of the business, crossjurisdiction and to working with senior management directly.
  • Opportunity to work with a diverse, agile and global marketing team.
  • The opportunity to innovate, bring discipline to brand activity and really make a difference.

Additional information:


We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

LI-JS1

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