Guest Care Liaison

2 weeks ago

Kelowna, British Columbia, Canada FORD Salon Full time

Job Function

  • The Guest Care Relations Liaison _is the first person to provide the beginning of a perfect, consistent experience to our guests when they interact with the Salon on the telephone and in salon. They are also the support the Service Providers rely on for empathic support, encouragement and firm follow through. Collaboration with the Salon Owner on a scheduled weekly basis will ensure consistency in company vision and operations.

Job Purpose


To exceed our Guest's expectations through extraordinary Customer Service, recommend products and services to enhance the Guest _experience_, and _support _the Service Providers to achieve maximum booking efficiency and sales potential.

The Guest Care Relations Liaison will also support the Salon Owner/s in ensuring that all operational needs are _consistently _maintained and met on a timely basis.


Accuracy, multi tasking and reliability are key to success in this position. Must demonstrate excellent conflict resolution, mediation skills and OUTSTANDING verbal and written communication.

Nature of Work
Commit to the FORD Salon Values, including
Beauty, Passion, Team Work, Excellence, Community and Sustainability

  • Possess a working knowledge and active interest in the hair and beauty industry
  • Strong understanding of technology and proficient in Microsoft Office, and Apple environments.
  • Protect the Public's Health, Safety and Welfare by handling the Responsibilities of the Administrator.
  • Demonstrate exceptional leadership skills with empathy and be 'firm and fair' with the Team when upholding company policies.
  • Track and monitor attainment toward Business Goals as determined by the Salon Owner/s.
  • Maintain consistency in handling of cash, responsible for cash outs and deposits.
  • Participate in _ongoing_ Education to _continuously_ improve knowledge, skills and abilities to make recommendations to salon Guests.
  • Present an appropriate FORD Salon IMAGE at all times.
  • Provide Product Recommendations and Service Recommendations.

Job Requirements

  • Must have the capability of balancing daily cash and credit sales
  • Fundamental marketing skills
  • Knowledgeable with Facebook, Instagram and TikTok
  • Comfortable on the computer (ie. Microsoft Word, Excel and Outlook)
  • Excellent communication skills
- verbal, written and interpersonal skills

  • Organization skills and attention to detail
  • Treat all Guest's and other team members with respect
  • Attend salon meetings
  • Attend any required classes to forward your position
  • The ability to multitask
  • Obsessvively organized

Responsibilities:

Financial Duties

  • Reconcile daily cashout POS totals and correct any differences.
  • Inventory values (retail and professional) up to date and saved to Dropbox at the end of every month.
  • Record & balance petty cash account (must agree with receipts scanned to Dropbox) MEEVO and scanned out when sold or used.
  • Prepare bank deposits
  • Make bank deposits weekly
  • Run all credit card transactions

Operational Duties

  • Anticipates & finds solutions to operational needs of the business
  • Ensures appropriate schedule coverage
  • Tends to the salon in case of an emergency (alarm etc)
  • Distributes monthly coaching documents to team prior to the monthly PDMs
  • Schedule monthly team meeetings and PDM's ensuring all team members know of start times etc.
  • Completes meeting preparation when needed.
  • Prepare biweekly payroll runs and verify Employee's hours worked
  • Submit sundry orders to suppliers

Retail Operations

  • Completes biweekly inventory of all retail brands (one brand per week)
  • Creates and executes monthly retail displays
  • Email order into the Distributor after completing inventory
  • Ensure that retail products are stocked and faced daily
  • Orders retail products in conjunction with outlined budgets and submit to suppliers.
  • Ensure all invoices received are input, highlighted (R or P), scanned to Dropbox and filed

Guest Experience

  • Support & coach using all Front Desk touch points
  • Audit Guest Files with all complete contact information, reservation specifics and referral sources.
  • Coaches Front Desk team to ensure guest satisfaction is first and foremost.
  • Resolves guest challenges in accordance to company policies.
  • Oversees and responds to all online reviews to maintain positive feedback is showcased.
  • Creates service opportunities using add on services and promotions
  • Complete follow up calls on all new guests and guests of new Service Providers (48 hrs)
  • Learn the MEEVO computer booking system
  • Coach team to consistently use with each guest the Prebooking system

Team Support

  • Ensure that all Team Members are meeting service standards
  • Communicate, coach and mentor Team Members on a daily basis and collaborate with management on business development stratgeies.
  • Schedule and post any upcoming Training Events
  • Record any absences/early leaves/tardiness in Team Attendance record

  • Guest Services Manager

    2 weeks ago

    Kelowna, British Columbia, Canada Hilton Garden Inn Kelowna Full time

    Guest Services Managers serve as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.Core Work Activities Serves as a leader in displaying outstanding hospitality skills. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates...

  • Resort Care Attendant

    4 weeks ago

    Kelowna, British Columbia, Canada Big White Ski Resort Full time

    Seeking Resort Care Attendants for the winter season. The position is broadly split into two main components that are site-specific. Attendants will be required to work in both the Tot Town Daycare (a licensed daycare facility accommodating children aged 18 months to 5 years) and in the Kids Centre (a lesson teaching facility accommodating children 3 to 12...

  • guest service supervisor

    2 weeks ago

    Kelowna, British Columbia, Canada DAYS INN Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend measures to improve productivity and product...

  • ACU/GI Neurodiagnostic Logistics/Purchasing Liaison

    2 weeks ago

    Kelowna, British Columbia, Canada Interior Health Authority Full time

    We are looking for a **Casual ACU/GI Neurodiagnostic Logistics/Purchasing Liaison** at Kelowna General Hospital in Kelowna, BC.Days of work:- Rotating, DaysShift times: 06:00 to 14:00This is a casual position. Casual means hours are not guaranteed and that days of work and shift times may vary. Many careers with us begin with casual employment and lead to...

  • guest service supervisor

    2 weeks ago

    Kelowna, British Columbia, Canada NPCSandman Hotel Group Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and...

  • Expeditor

    3 months ago

    Kelowna, British Columbia, Canada King Taps Lakeside Full time

    Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection. They are the epitome of precision and efficiency, ensuring that each plate leaving the kitchen is a masterpiece. They are a group of passionate and tenacious individuals who love the challenge of...

  • Kennel Attendant

    2 weeks ago

    Kelowna, British Columbia, Canada A1 Boarding Kennels Full time

    A1 Boarding Kennels - Kelowna's country club for pets is looking to expand its packEntry Level AttendantThis entry level position will have you interacting consistently throughout your day with dogs and cats. This position floats between the Cattery, grooming salon and kennels offering a variety of opportunities to explore the different paths for advancement...

  • Sous Chef

    2 weeks ago

    Kelowna, British Columbia, Canada Argus Properties Full time

    Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach. When you've...

  • Senior Events Manager

    1 month ago

    Kelowna, British Columbia, Canada Delta Grand Okanagan Resort Full time

    Job Number Job Category Event ManagementLocation Delta Hotels Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryPrepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service...

  • Hotel Kelowna Night Auditor

    2 weeks ago

    Kelowna, British Columbia, Canada Hotel Kelowna & Conference Centre Full time

    The position hours are from 11pm to 7am.Night Auditors are responsible for providing excellent service to guests. The best Night Auditor will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm.Night Audit Associates Responsibilities include: Greeting guests upon arrival and making them feel welcomed....

  • Front Desk Agent

    2 weeks ago

    Kelowna, British Columbia, Canada Super 8 Kelowna Full time

    We are seeking an experienced front desk attendant for a Kelowna Property. 4-5 shifts/ week to start. Days, evenings and weekends. Hotel front desk experience an asset. Duties include checking guest in and out, Taking phone reservations, operating continental breakfast in the mornings, handling cash, offering super guest service, and anything else...

  • Evening Silverstar Shuttle Driver

    2 weeks ago

    Kelowna, British Columbia, Canada Kelowna Concierge Full time

    Do you love having the time during the day to enjoy the ski hill, meeting new people, providing exceptional service to your guests all while driving throughout the beautiful Okanagan Valley? Kelowna Concierge is hiring Airport/Silver Star Mountain Resort Shuttle Drivers who specialize in transporting guests from the Kelowna International Airport (YLW) to...

  • Summer 2024 Food and Beverage Server

    1 month ago

    Kelowna, British Columbia, Canada Big White Ski Resort Full time

    Job Description: In this position you are responsible for offering professional friendly service to all guests in a Restaurant setting. Whilst providing expert knowledge of the full food and beverage menu. Follows the sequence of service to provide consistent and efficient service to all guests Position Requirements/Skills: Required to work flexible...

  • Breakfast Room Attendant

    2 weeks ago

    Kelowna, British Columbia, Canada Witmar Holdings Ltd Full time

    Join an amazing team of people We're looking for friendly, energetic, morning person for our breakfast area. This is your chance to meet lots of new people, and leave positive, lasting impressions on our guestsShift is 6:00 am to 11:00 am, four or five days a week. So your afternoon and evenings are always freeDuties include: Set up, maintain and refill...

  • Events Manager

    1 month ago

    Kelowna, British Columbia, Canada Marriott International Full time

    Job Number Job Category Event ManagementLocation Delta Hotels Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high...

  • Summer 2024 Food and Beverage Server

    1 month ago

    Kelowna, British Columbia, Canada Big White Ski Resort Full time

    Job Description: In this position you are responsible for offering professional friendly service to all guests in a Restaurant setting. Whilst providing expert knowledge of the full food and beverage menu. Follows the sequence of service to provide consistent and efficient service to all guests Position Requirements/Skills: Required to work flexible...

  • Summer 2023

    2 weeks ago

    Kelowna, British Columbia, Canada Big White Ski Resort Full time

    As a Server at The Woods you will be responsible for offering professional and friendly service to all guests in a restaurant setting, while providing expert knowledge of the full food and beverage menu. Servers are required to follow the sequence of service to provide consistent and efficient service to all guests.Duties and responsibilities include:...

  • Director of Food Services and Hospitality

    2 weeks ago

    Kelowna, British Columbia, Canada Argus Properties Ltd Full time

    DIRECTOR OF HOSPITALITY Built on a foundation of integrity, innovation, excellence and an enduring commitment to community, Argus Properties LTD. Based in Kelowna, Argus owns, manages, and develops a multi-disciplined real estate portfolio, including industrial, retail, office, residential and hotel properties. This unique opportunity will be headed by the...

  • Shift Manager

    2 weeks ago

    Kelowna, British Columbia, Canada EightSix Network Full time

    Job Description Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor and develop you...

  • Expeditor/kitchen Support

    2 weeks ago

    Kelowna, British Columbia, Canada The Bohemian Cafe and Catering Full time

    The Bohemian Cafe and Catering is currently seeking an expeditor to join our team. As an Expeditor, you will play a crucial role in ensuring the smooth and efficient operation of our restaurant. Your main responsibility will be to assist in the coordination between the kitchen and the front of house staff, ensuring that orders are prepared and delivered in a...