Vice President, Insurance Operations

1 week ago

Marieville, Quebec, Canada Sompo Full time

Sompo Canada Services Corp. is a wholly-owned subsidiary of Sompo International Holdings Ltd., a wholly-owned subsidiary of Sompo Japan Insurance Inc., and is a member of the Sompo Holdings, Inc. (Sompo) group of companies.

Sompo is a financial services holding company organized under the laws of Japan whose shares are listed on the Tokyo Stock Exchange. Sompo, through various operating subsidiaries, is one of the largest property and casualty insurance groups in the Japanese domestic market. In addition, Sompo is engaged in the provision of insurance services as well as other related services through its global network of businesses operating in 32 countries around the world.

Sompo International is the trade name for the global specialty property and casualty insurance and reinsurance operations of Sompo outside of Japan. In Canada, Sompo International is the brand under which Sompo Japan Insurance Inc. Canada Branch operates its Canadian insurance business. That trade name is also used by our other offices in Bermuda, the United States, the United Kingdom, Continental Europe, and Asia.

Sompo International underwrites agriculture, professional lines, property, marine and energy, and casualty and other specialty lines of insurance and catastrophe, property, casualty, professional lines, weather risk and specialty lines of reinsurance.

As a leading global provider of insurance and reinsurance, we recognize that our success is derived directly from those who matter most: our people.At Sompo International, a shared commitment to integrity, teamwork, agility, execution, and excellence define our culture, and we strive to create exceptional value for our clients and shareholders and maintain Sompo International as a desirable place to work

Join us as we expand our Canadian insurance business Help build the best commercial underwriting team in Canada. Join an organization where our people have the opportunity to be their best and provide clients with innovative solutions to help support their growth.

We are seeking a Vice President, Insurance Operations for our Canadian operation located in our Toronto office.

This role will optimize operations and technology across internal and external processes, serving as the initiative owner for new branch operational readiness plans and identify improvement opportunities specific to the business unit. Partners with centralized solutions architects to incorporate regional initiatives and requirements into Business Unit-specific workflows and systems.

Strategic Planning:

  • Partner with business unit lead to understand strategic priorities and identify operational support needs to execute on those priorities
  • Champion vision and strategic initiatives and lead business-unit adoption
  • Coordinate and manage cross-functional operational readiness plan including all aspects of the geography
  • Identify initiatives required to improve the end-to-end process lifecycle
  • Partner with others to define short- and long-term business operations roadmap
  • Incorporate shared operations capabilities into business workflows
  • Advise on regional initiative prioritization by providing a business perspective

Execution:

  • Serve as primary liaison between business unit and operations to drive value creation from Process and IT changes and investments
  • Effectively convey vision, define user stories and approve business requirements
  • Define and coordinate User Acceptance Testing and sign off on releases
  • Engage in cross-functional solution design and problem-solving to optimize workflows
  • Own and drive improvement in any business end-to-end workflow and controls
  • Lead change management through a cohesive and thorough communication and training strategy
  • Monitor UW Operations service by tracking performance metrics / SLAs and identifying opportunities for improvement
  • Ensure compliance with local regulatory processing and reporting requirements

Talent Management:

  • Develop and oversee group of underwriting support as needed, such as Underwriting Technicians or local Operations Analysts

Risk Management and Compliance:

  • Ensure compliance with regulatory requirements and internal policies throughout the policy administration process
  • Mitigate risks associated with process changes by implementing appropriate controls and oversight mechanisms

Desired Qualifications:

  • 15 years of Canadian P&C Insurance Operations experience
  • Experience with scaling operations
  • Demonstrated experience with managing large scale projects within an Insurance organization
  • Prior experience with Guidewire a plus
  • Collaborative nature as demonstrated by management experience across multiple departments and disciplines
  • Track record of building and developing strong teams through excellent communication skills
  • Strong analytical skills and data driven mindset

This job description outlines the general nature and level of work performed by individuals assigned to this position. It does not restrict the management's right to assign or reassign duties and responsibilities to this job at any time.

Sompo International offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Sompo International is committed to employment practices, including recruitment and hiring practices, that are inclusive and accessible. Accommodations for individuals with disabilities are available. Should you require accommodation, please contact human resources at -

Visit our website at


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