Inside Sales Representative

2 weeks ago

Calgary, Alberta, Canada Finning Full time

Description

: Proactively build quality customer relationships and manage an account base of 800 – 1200 accounts with a value of between $1 and $2 million in assigned product support revenue based on a geographical territory. To develop a relationship with the customers in the assigned account base, conduct a proper needs analysis and make product recommendations based on the customers' business needs. Maintain a minimum of 50 calls per week to promote, develop and qualify equipment leads and sell parts, service, labour and customer service agreements. Maintain accurate customer account and machine population information, to support demographic targeting and forecasting for sales and promotions, conduct customer needs analysis and potential. Support the sales organization in the assigned territory on an as needed basis. This includes on-site support for events, regional marketing programs and maintaining a positive dialogue with external sales reps in the region. Complete call programs for a variety of customer experience/relationship enhancements. Ability to build relationships over the phone – friendly demeanour, able to encourage dialogue.

Education & Experience:

Minimum high school education. Applicable college diploma an asset. 3 years of sales experience including proactive telephone selling. 3 years experience in either the Parts, Heavy Equipment, Mechanic, or Electrical Industries. Experience in database marketing an asset. Mechanical aptitude is helpful. Strong customer service skills, customer empathy, and conflict resolution skills. Excellent communication skills, comfortable making cold calls via telephone. Organized and able to work independently. Exudes professionalism and reliability.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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