Inside Sales Representative

6 days ago

Calgary, Alberta, Canada Startec Full time

INSIDE SALES REPRESENTATIVE:

ABOUT US:


Startec Refrigeration Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in industrial refrigeration, and HVAC system installation and maintenance.

We service cold storage, meat packing, food processing, and recreational ice facilities throughout Western Canada.

BEHAVIORAL ASSESSMENT:

POSITION OVERVIEW:


Startec Refrigeration Service is currently recruiting for an
Inside Sales Representative for Commercial HVAC to work at our Calgary, AB location (_9423 Shepard Road SE, Calgary, AB T2C 4R6)_.


The Inside Sales Representative for Commercial HVAC is responsible for supporting the sales team in generating revenue by identifying/qualifying leads, providing product information, preparing quotes, and maintaining customer relationships.

Reporting to the Director of Sales, the Inside Sales Representative - Commercial HVAC will provide ongoing support to Account Representatives, Customers, and Technicians requiring sales and quotation support.

This role will provide regular reporting of sales, other relevant metrics, and maintenance of client databases. The Inside Sales Representative - Commercial HVAC will require occasional travel to support client relationships and needs.

KEY PERFORMANCE INDICATORS (KPI):

CUSTOMER SERVICE
(Weighting 45%):

_ Customer Relationship Management_

  • Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Regularly communicate with customers to understand their ongoing needs and provide timely support and guidance.
  • Serve as a trusted advisor, offering technical expertise, product recommendations, and industry insights.
  • Respond promptly to customer inquiries, concerns, and requests.
  • Provide exceptional customer service, ensuring customer satisfaction throughout the sales process.

_ Customer Engagement _

  • Effectively communicate product features, benefits, and technical specifications to customers.
  • Understand customer needs and provide tailored solutions based on their requirements.
  • Build and maintain strong relationships with customers, including contractors, consultants, and facility managers.
  • Respond promptly to customer inquiries, provide technical information, and offer guidance throughout the sales process.
  • Conduct product presentations to showcase the value and benefits of commercial HVAC solutions.

SALES PROCESS MANAGEMENT
(Weighting 45%):

_ Lead Generation _

  • Identify and research potential leads within the commercial HVAC market.
  • Utilize various sources, such as industry directories, online platforms, and referrals, to generate a steady pipeline of qualified leads.
  • Assess customer needs and determine if products and services align with their requirements.

_ Consultative Selling _

  • Understand customer requirements and provide appropriate solutions for their commercial HVAC needs.
  • Conduct product presentations and demonstrations, showcasing the features and benefits of HVAC systems and services.
  • Collaborate with customers to develop customized solutions that align with their specific requirements.

_ Quotes & Proposal Development_:

  • Prepare accurate, comprehensive quotes/proposals based on customer specifications and project requirements.
  • Collaborate with internal teams, such as engineers and estimators, to gather necessary information for quoting purposes.
  • Present and negotiate quotes, addressing customer inquiries and concerns to close sales deals.

ADMINISTRATION (Weighting 10%)**
_ Sales Administration_

  • Coordinate with the sales team to ensure seamless communication and support.
  • Enter and update customer information and sales activities in the CRM system.
  • Assist in forecasting sales targets and tracking sales metrics.

_ Market Research & Competitive Analysis_

  • Stay updated on industry trends, competitor offerings, and market developments.
  • Gather and analyze market data to identify potential opportunities and areas for growth.
  • Provide feedback and insights to the sales and marketing teams for strategic decisionmaking.

TECHNICAL SKILLS:

-
Product Knowledge: In-depth knowledge of the HVAC products and services offered by the company is essential. This includes understanding the features, specifications, and capabilities of different HVAC systems, as well as the ability to explain their benefits to customers.
-
Technical Aptitude: Basic technical aptitude is important to effectively communicate with customers, engineers, and technicians. This includes understanding technical drawings, schematics, and specifications related to HVAC systems.
-
HVAC Load Calculation: Familiarity with HVAC load calculation methods, such as Manual J, to determine the heating and cooling requirements of commercial spaces is valuable.
-
Building Codes & Regulations: Knowledge of relevant building codes, st

  • Inside Sales Representative

    6 days ago

    Calgary, Alberta, Canada TIP Canada Full time

    Position:Account Representative - Inside Sales - Calgary, ONLocation:9559 40th Street SE Calgary, AB T2C 2P4Department: SalesReporting to: Inside Sales Manager, CanadaJob Status:Full-timeAre you looking for a challenging workplace where you can work with professional and energetic colleagues? People who are passionate about what they do, and who are...

  • Inside Sales Representative

    7 days ago

    Calgary, Alberta, Canada Wesco Full time

    Inside Sales Representative at Wesco International, Inc.Are you excited about interacting with existing customers to increase sales and provide excellent customer service? If so, this might be the perfect opportunity for you! As an Inside Sales Representative at Wesco International, Inc., you will be responsible for reaching out to customers via phone and...

  • Inside Sales Representative

    6 days ago

    Calgary, Alberta, Canada BHD Instrumentation Full time

    Due to expansion we are looking for an exceptional Inside Sales Representative to support our customers and outside sales team.Who You Are: A Determined Problem Solver A Clear Communicator who can tackle technical information Multitasker who can manage multiple priorities and requests years' experience in inside sales or customer service Acute attention to...

  • Inside Sales

    7 days ago

    Calgary, Alberta, Canada Kinetic Search Group Full time

    Our industry leading client is a global manufacturer and distributor of building materials sold through distribution. With a history of strategic growth and strong leadership, this high-profile company is looking to add to their Inside Sales team in Calgary.As an Inside Sales Account Representative, you will assist with customer service, manage key account...

  • Inside Sales Representative

    6 days ago

    Calgary, Alberta, Canada Scotiabank Full time

    Requisition ID: 199515 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management...

  • Inside Sales Representative

    2 days ago

    Calgary, Alberta, Canada NOV Full time

    The Inside Sales Representative is responsible for NOV Hydra Rig's Capital Sales in reaching and assisting in overachieving our sales goals. This individual will have knowledge of Coiled Tubing and Nitrogen equipment, have excellent computer skills, be personable and outgoing as they will be dealing with our clients first hand. Based in Calgary, Alberta,...

  • Inside Sales Representative

    7 days ago

    Calgary, Alberta, Canada Source Atlantic Limited Full time

    Empowering Success: Your Journey starts with Source Atlantic. Elevate your career with Source Atlantic: Award-winning, efficient, and innovative. Join us for exceptional service and top-tier solutions across Canada. Boost efficiency with our one-stop distribution hub. Recognized among Canada's Best Managed Companies. Your pathway to success starts here...

  • Inside Sales Representative

    7 days ago

    Calgary, Alberta, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Inside Sales Account Manager

    7 days ago

    Calgary, Alberta, Canada Kinetic Search Group Full time

    Our industry leading client is a global manufacturer and distributor of building materials sold through distribution. With a history of strategic growth and strong leadership, this high-profile company is looking to add to their Inside Sales team in Calgary. As an Inside Sales Account Representative

  • Inside Sales Account Manager

    7 days ago

    Calgary, Alberta, Canada Kinetic Search Group Full time

    Our industry leading client is a global manufacturer and distributor of building materials sold through distribution. With a history of strategic growth and strong leadership, this high-profile company is looking to add to their Inside Sales team in Calgary. As an Inside Sales Account Representative , you will assist with customer service, manage key...

  • Sales Representative

    7 days ago

    Calgary, Alberta, Canada Peak Sales Recruiting Full time

    OverviewOur client is breaking the mold of traditional auctioning. The limitations of traditional onsite auctioning are becoming more apparent. With technological changes comes a modern tool for those looking to sell their new or used equipment. Their advanced marketing allows their clients to reap the benefits of a global marketplace. At a point of growth,...

  • Inside Sales Representative

    7 days ago

    Calgary, Alberta, Canada Quest Industrial Products Full time

    Job SummaryQuest Industrial is a distributor in Calgary specializing in fasteners, cutting tools, abrasives and hand tools. For over 25 years we have been providing one-stop supply solutions for Albertans. We are looking for another addition to our inside sales team.Responsibilities and Duties Assisting customers with retail sales of industrial products in...

  • Inside Sales Representative- Power Products

    7 days ago

    Calgary, Alberta, Canada Wajax Limited Full time

    The Opportunity Tundra has an opening for an Inside Sales, Power Products, in Calgary / Edmonton Alberta. The successful candidate will be a sales professional who reflects a commitment to being responsive to our customer's unique needs. They will possess exceptional organizational and customer se

  • Customer Sales Representative

    6 days ago

    Calgary, Alberta, Canada BEST - For A Cleaner World Full time

    ABOUT US:Established in 1956, BEST is a Canadian janitorial company that aims to create a cleaner world by focusing on communities' social, environmental, and economic impact. We have been recognized by _Deloitte_ as one of Canada's Best Managed Companies and by _Waterstone Human Capital_ as one of Canada's 10 Most Admired Corporate Cultures.When you join...

  • Inside Sales/Expeditor

    7 days ago

    Calgary, Alberta, Canada DMC Recruitment Full time

    DMC Recruitment Group is collaborating with a leading building materials supplier to seek an Inside Sales Representative for the Edmonton, AB region. This role offers an attractive salary, bonus structure, and appealing perks.About Our Client:Our client stands out as a top-tier supplier of building materials, serving both residential and commercial sectors...

  • (Urgent) Sales Representative

    7 days ago

    Calgary, Alberta, Canada Peak Sales Recruiting Full time

    OverviewOur client is breaking the mold of traditional auctioning. The limitations of traditional onsite auctioning are becoming more apparent. With technological changes comes a modern tool for those looking to sell their new or used equipment. Their advanced marketing allows their clients to reap the benefits of a global marketplace. At a point of growth,...

  • Outside/inside Sales Representative

    7 days ago

    Calgary, Alberta, Canada FASTSIGNS #540801 Full time

    Have you ever worked in an industry that you could walk into ANY business and make a sale? Every type of business uses signs and graphics in ways you haven't even Look around. See the opportunity on every surface. Whether you're a seasoned professional or just getting started, potential abounds in the sign and graphics industry. An Outside/Inside Sales...

  • Mechanical Inside Sales

    7 days ago

    Calgary, Alberta, Canada Partner Staffing Full time

    Partner Staffing is the "go-to recruiter" for difficult, important, and time-sensitive positions in Western Canada. We work with proactive clients who understand the importance of having exceptional staff.Partner Staffing is currently working with our client to find a Mechanical Inside Sales Professional based out of their Calgary, Alberta office. Our client...

  • Customer Service/inside Sales Representative

    6 days ago

    Calgary, Alberta, Canada Yardworx Full time

    Benefits of Joining Our Team:Ownership:Of Your Own CompanyAdvertising:Including Signage & BrandingMobile Invoicing:Electronic Mobile Invoicing SystemDatabase:Of Customer ContactsOffice:Full Time Support & EquipmentMore Benefits to Being on the Yardworx Team:Additional Benefits of Working for Us Include:Drawing off of all crews being out there Production...

  • Sales Representative- PAID TRAINING

    7 days ago

    Calgary, Alberta, Canada Peak Sales Recruiting Full time

    Their advanced marketing allows their clients to reap the benefits of a global marketplace. At a point of growth, they seek a driven Sales Representative to join their team.Strategic Work Develop relationships with prospective buyers and selling clients Represent the company as a reputable, honest, and quality company to work with Sell the company's...