Spa Facility Operations Supervisor

1 week ago

Banff, Alberta, Canada FAIRMONT Full time
Company Description

Join the team at Fairmont Banff Springs.

Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.

It's the perfect work/life combination.

Job Description:

Spa Facility Operations Supervisor
Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Hotels & Resorts.

As a Spa Facility Operations Supervisor your attention to detail will show the Spa attendants & Pool Operators team that you are committed to providing luxury Guest experiences.

The energy and enthusiasm you display will create a "fun" place to work.


Fairmont Spa Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty.

Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs.

Our breathtaking Spa is 42,000 square feet and is rated the best spa in Canada according to Spa Magazines readers.


What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
  • Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
  • Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
  • Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
  • Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

Reporting to the Spa Facility Operations Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the daytoday operation of the department to ensure service standards are followed ( Quality control and supervising the areas )
  • Coaching colleagues
  • Oversee preventative maintenance program & work order priorities
  • Handle Guest concerns and react quickly, logging and notifying the proper areas
  • Actively participate in daily briefing, daily warm up and department meetings
  • Ensure Pool attendants and Pool operators are informed daily about priorities in their section
  • Follow departmental policies and procedures
  • Report necessary maintenance concerns
  • Coaching colleagues
  • Follow all safety and sanitation policies
  • Other duties as assigned to support the SPA team

Qualifications:

Your experience and skills include:

  • Proficient in English (verbal & written) essential
  • High school diploma or equivalent preferred
  • Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping and or SPA environment
  • Proven training skills
  • Experience with Hotel Property Management System, Micros-Fidelio desirable
  • Proactive with a meticulous eye for detail
  • Strong organizational, supervisory and communication skills
  • Able to convey information and ideas clearly
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Work well in stressful, highpressure situations
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, followthrough, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Lifting-Under 20lbs 50% of Work Time
  • Carrying-Over 20lbs 10% of Work Time
  • Pushing-Over 100lbs 25% of Work Time
  • Work Environment-Exposure to chemicals
  • Occasional kneeling, pushing, pulling, lifting, bending, reaching and standing
  • Occasional ascending or descending ladders, stairs and ramps
Additional Information

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making s

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